Counter Sales Associate

Job Description

We are seeking a friendly and customer-focused Counter Sales Associate to join our team in our Columbia branch. As a Counter Sales Associate, you will be the face of our company, providing exceptional service to our valued customers and ensuring a positive shopping experience.

• Greet customers warmly and assist them with their inquiries and purchases
• Operate the Point of Sale (POS) system to process transactions accurately and efficiently
• Maintain a clean and organized sales counter area
• Demonstrate in-depth product knowledge to help customers make informed decisions
• Handle credit cards, and other payment methods with precision
• Resolve customer concerns and complaints in a professional and empathetic manner
• Restock merchandise and assist with inventory management
• Collaborate with team members to maintain a positive shopping environment
• Adhere to company policies and procedures to ensure smooth operations

Qualifications:
Qualifications

• High school diploma or equivalent

• Previous retail or customer service experience preferred

• Excellent communication skills with the ability to engage customers effectively

• Strong math skills for accurate transaction processing

• Proficiency in operating Point of Sale (POS) systems

• In-depth product knowledge or the ability to quickly learn about our product line

• Demonstrated customer service skills with a friendly and supportive attitude

• Ability to work in a fast-paced environment and multitask efficiently

• Physical ability to stand for extended periods and lift up to 25 pounds

• Basic computer skills and attention to detail

• Team player with a collaborative mindset

• Assist in warehouse when needed for shipping & receiving when volume is high.

• · Regular Attendance & Punctuality are vital to succeed.

• Be willing to become forklift certified.

Preferred Skills:

• 5+ years in customer service.
• HVAC knowledge a plus.
• Forklift experience a plus (Will Train)

Additional Information

Equal Opportunity Employer, including disability / veterans