Technology & Courier Associate

Job Description

Job Description

About us

Cell Tech Inc. is one of the largest service providers for the K-12 sector in the US. Our commitment to innovation drives us to develop cutting-edge solutions that empower our clients. To achieve this, we build and utilize proprietary software focused on automation and user-friendliness. As our company grows, so does our development team!

Job description

As a Technology & Courier Associate, you will have an essential role within the company. You will be responsible for diagnosing hardware and software issues, processing work orders according to warranty and non-warranty guidelines, repairing devices, and assuring quality service at our workshop.  We are looking for someone personable, timely, and easy to work with. In this hybrid role, you’ll diagnose and repair devices at our in-shop facility and handle the safe and timely transport of client devices. You  will be working directly with our clients, so while we are flexible with the dress code, a professional appearance is still needed. Other qualifications include:

Job Duties:

• In-Shop (Repair Technician):
  • Diagnose hardware and software issues in laptops, desktops, and related equipment
  • Repair or replace defective components (screens, system boards, housings, etc.)
  • Resolve software-related issues (OS errors, application conflicts, etc.)
  • Accurately document all repair activity, including replaced parts
  • Follow warranty guidelines and compliance procedures
  • Conduct final testing and quality control before returning devices
• Driving & Delivery:
  • Ensure safe, prompt pick-up and delivery of client devices
  • Maintain a professional and courteous attitude with school staff and clients
  • Handle devices with care during loading, unloading, and transit
  • Represent Cell Tech Inc. in a professional and positive manner during client interactions

Benefits

• Career Growth: As an authorized service provider of Lenovo, Cell Tech employees complete Lenovo training and certification courses. Our employees agree this is an essential first step in seeking CompTIA certifications. We also work with Acer, Dell, HP, and Apple products.
• We offer competitive Health Insurance plans.
• Flexible Schedule: Because we work primarily with schools, our work slows down during school breaks. If you need time off work during summer, we can accommodate that.
• Overtime Opportunities: During the time that school is in session, optional overtime opportunities are offered based on customer needs.
• Paid Holidays: Cell Tech employees enjoy 6 paid holidays a year, after their 3 month probationary period.
• PTO: Full-time employees are eligible for one week of PTO a year, after their first year.

Qualifications

As a Technology & Courier Associate, your work embodies the company’s objective of supporting educators. We are looking for someone eager, prompt, and meticulous. Successful candidates are those who focus on efficiency and accuracy.

Other qualifications include:

• Minimum 18 years of age
• Experience in repairing PC & Laptop
• Legal right to work in the US
• Clean driving record
• No DUI convictions within the past four year
• No more than one moving violation AND/OR fault accident in the last three years
• Ability to lift over 50 lbs

Schedule:

• 8-hour shift
• Monday to Friday
• 7AM - 3:30PM
• Weekends as needed