Functional Business Analyst - Help Desk

Functional Business Analyst - Help Desk

CGI Federal is seeking a business systems analyst with strong customer service skills to provide support for the client's Momentum core financial system and associated integrations. This is an exciting full-time opportunity to work in a fast-paced team environment supporting one of the largest organizations for the US Federal government! We take an innovative and collaborative approach to supporting our client, working in partnership to address program needs and keep program objectives on track. This support provides technical, managerial, or administrative direction for problem definition analysis, requirements, development, and implementation for sophisticated to very complex systems. The support includes analyzing issues and proposing solutions, analyzing business processes and proposing solutions, conducting formal and informal training, assisting with error resolution and troubleshooting, performing data reconciliation, and providing financial management mentorship. The candidate will work with other CGI members and directly with the client on a regular basis, so should have strong written and verbal communication skills and be able to work independently and take ownership of tasks. This position is located in Arlington, VA.

Your Future Duties and Responsibilities:

Provide functional support in the operations and maintenance of the Momentum application. Analyze and resolve issues as identified by the client across different Momentum modules. Complete various reports to identify documents or issues that need to be resolved and work with other teams to resolve the issues. Work with interface partners to reconcile data and take correction actions as needed. Document issues and resolutions as well as procedures and processes clearly and concisely. Perform testing as needed to confirm issues or support system improvements. Have a desire to gain functional understanding of systems, specifically Momentum, and to build on that knowledge to provide direction and support to our customer. Knowledge share with CGI team members. Identify and communicate risks and issues to CGI management.

Required Qualifications to Be Successful in This Role:

Federal financial management/accounting and/or Momentum experience. Strong MS Office (MS Excel) skills. Ability to work well with different teams. Strong analytical skills. Strong customer service skills (e.g., Ability and desire to develop and maintain productive client relationships.) Strong oral communication/presentation skills. Strong written communication skills (both with and without templates). Strong time management and organizational skills. Ability to work independently (at client site and remotely) and lead multiple task assignments and priorities. Ability to work under deadlines and efficiently in a dynamically changing environment. Ability and desire to advise CGI management of tasking, issues, risks, and opportunities as needed. Team-oriented, self-starter who owns work to completion.

Skills:

• Business Process Analysis
• Detail-oriented
• Presentation skills

What You Can Expect From Us:

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.