Dual Front Office Supervisor

Job Description

Job Description

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. 

Join our team today! 

We are searching for a Front Office Supervisor to enhance the guest experience at our two stunning boutique-style hotels in Sarasota, FL - Coral Pointe & Caretta Landing, Ascend Collection. In this position, you will manage guest service operations, guide our team of fantastic Front Desk Agents, and ensure that all guests receive outstanding service at both properties, which are conveniently located next to each other. If you have experience in hotel front office roles and are dedicated to delivering exceptional hospitality in a leadership position, we invite you to apply today!

JOB SUMMARY: To support the Operations Manager, Assistant General Manager and General Manager in managing Front Desk operations by overseeing, guiding, and supervising Front Desk staff.

ESSENTIAL JOB FUNCTIONS: 

• Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Expertise in property management systems
• Knowledge of all emergency procedures and how to act on them
• Ensure any cash overage/shortage is accounted for and balanced
• Maintain a clean, organized and well supplied Front Desk area
• Ensure lobby is well maintained
• Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies
• Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis.  
• Review all shift checklists and red book daily for completion and accuracy
• Review Guest Service Scores weekly and address any service concerns with staff for improvement in order to ensure the highest quality service
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
• Participate in monthly Profit/Loss review
• Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
• Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Computer software skills
• Communication both verbal and written
• Flexibility with schedule and dependable 
• Customer focus, time management and problem solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• 1-2 years of hotel experience, preferably in a supervisory role 

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required 

BENEFITS WE OFFER