Field Technicians

Field Technicians

Graham, NC 27253

Employment Type: Permanent Job Category: Direct Hire Job Number: 56135257 Pay Rate: $52000-82000 / year

Field Service Technician High-Purity Water Systems

Location: Graham, NC (and surrounding service territory) Pay: $25/hr.-$40/hr. (Direct Hire) Hours: 7am-until (40-55 hours weekly)

About the Opportunity

Join a company at the forefront of mission-critical water purification technology. We design and support advanced high-purity water systems used in industries where precision matters mostpharmaceutical manufacturing, life sciences research, semiconductor/electronics, and industrial power generation. This is a hands-on technical role for individuals who enjoy solving complex mechanical and electro-mechanical challenges in the field. If you come from HVAC, automotive/diesel, industrial maintenance, or other equipment service backgrounds, this role offers a structured path to transition your skills into a highly specialized, high-demand industry. We provide full training on our systemswhat matters most is your mechanical aptitude, troubleshooting ability, and commitment to delivering exceptional service.

What You'll Do

As a Field Service Technician, you will be the trusted expert ensuring our customers' water systems operate at peak performance:

• Perform preventative and corrective maintenance on high-purity water systems
• Diagnose and troubleshoot mechanical, electrical, and control system issues impacting system performance and water quality
• Support installation teams during commissioning and startup of new systems as needed
• Document all service activity accurately, including parts used, time tracking, and service notes per SOPs
• Partner with engineering and service leadership to identify root causes and implement long-term solutions
• Build strong, trusted relationships with customers through consistent, high-quality service
• Educate customers on best practices for system care and operational efficiency
• Maintain a strong safety-first mindset in all field and shop environments
• Keep service vehicles, tools, and workspaces clean, organized, and professionally maintained
• Participate in rotating on-call schedule to support customer needs
• Other duties as assigned in support of service operations

What We're Looking For

3+ years of experience in equipment service, field service, or industrial maintenance (customer-facing experience strongly preferred)

Strong mechanical and electrical aptitude

Experience with troubleshooting electro-mechanical systems, instrumentation, or controls

Background in HVAC, automotive/diesel repair, industrial equipment, or similar technical fields

Comfortable working independently in the field and managing multiple priorities

Strong communication and customer service skills

Proficiency with basic computer tools (Word, Excel, web-based systems)

High school diploma or GED required

What We Offer

We invest heavily in our technicians because your success drives ours:

Competitive base salary

Full benefits package: Medical, Dental, Vision, Life Insurance

Health Savings Account with company contributions

401(k) with 100% match up to 4%

9 paid company holidays

Generous PTO that grows with tenure

Tuition and education assistance programs

Employee referral bonuses

Continuous training from internal and external industry experts

Work Environment & Lifestyle

Field-based role working inside industrial and regulated customer facilities

Significant local travel throughout the service territory

Approximately 7 overnight stays per month

Rotating on-call responsibility for customer support

Must be able to lift up to 100 lbs occasionally

Fast-paced, hands-on work with high visibility and impact