Czech Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the rapidly evolving tech and gaming sectors, ensuring our candidates find the perfect professional home.

Key Responsibilities

• Provide world-class omnichannel support to players in the Gaming & Esports community.
• Resolve technical and gameplay-related queries with speed, accuracy, and a player-first mindset.
• Act as a brand ambassador, maintaining the high standards expected in the Gaming & Esports sector.
• Collaborate with cross-functional teams to identify and report recurring in-game bugs or player feedback.
• Execute community engagement initiatives to foster loyalty among the Czech -speaking player base.
• Maintain detailed case documentation in our internal CRM systems to ensure high-quality service delivery.
• Participate in specialized training sessions to stay updated on the latest gaming titles and industry trends.

Requirements

• Native or fluent Czech (spoken and written) is mandatory for this role.
• Valid EU passport is required for all candidates applying for our jobs in Bulgaria.
• Deep interest in the Gaming & Esports industry with a strong understanding of current market trends.
• Previous experience in customer support or a high-paced digital service environment is highly preferred.
• Excellent communication skills, both verbal and written, with a natural ability to connect with diverse gaming audiences.
• Proactive, problem-solving attitude suitable for a challenging and rewarding role.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on systems and industry-specific protocols
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to your new life in Bulgaria
• Attractive Monthly Performance Bonus based on KPIs and excellence
• Modern, gaming-focused office environment with team-building events and social activities.
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern development. As an expatriate, you will enjoy a Mediterranean-influenced climate, a vibrant nightlife, and a welcoming international community that makes Bulgaria a top destination for young professionals seeking growth. With its stunning mountain ranges and rich cultural history, you will find that living in Bulgaria provides a high standard of living at a very comfortable cost.

Beyond the career opportunities, Bulgaria is world-renowned for its delectable cuisine and welcoming hospitality. By securing this Czech Speaking Player Support Specialist position in Bulgaria, you are setting yourself up for an adventure that combines professional growth with a fantastic quality of life. Embrace the opportunity to build your career in a country that truly offers the best of both worlds.