Field Service Supervisor II

Field Service SupervisorWhat makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine, DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…We have an immediate career opportunity for a qualified Field Service Supervisor. The Field Service Supervisor arranges the movement of parcels by Air and Ground encompassing international import and export operations.Anticipated Salary Range: $94,350-125,800/yr.Key Responsibilities:Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the companySupervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriersSupervises warehouse sort operations processing international import and export shipmentsSupervises back-office staff, responsible for monitoring flights, communicating and updating the network, and ensuring contingencies are deployed when necessaryWorks closely with US Customs and DHL Imports Clearance Department to ensure correct processing of shipmentsCharged with developing and managing relationships with Business PartnersResponsible for development and implementation of special projectsEnsures quality system is implemented and maintained within area of responsibilityManages Key Performance Indicators and cost levelsAssists in annual budget preparationProvides technical product assistance to staffAdvises staff of changes to company policies and goalsSupervises a unionized workforce of 8-12 staff: responsible for hiring, coaching, training, and developing subordinate staffAssigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processesSets objectives and delivers results with a short-term, operational focusRecommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systemsFocused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbancesAssigns and checks workHeavy use of MS Office products in day-to-day activities (in particular Excel and Outlook)Provides guidance and trainingChallenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in classProvides input to hiring, firing, layoff, promotion, reward, and other decisionsSkills & Qualifications:Complete understanding and wide application of principles, theories, and concepts in function or business areaAn advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encounteredKnows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specializationBasic understanding of supervisory approaches for work direction, motivation, and disciplinary actionTypically requires BS/BA and 2 years' experience in related field, including at least one year of supervisory experienceProfessional certification required in some areasValid Driver's License and a Motor Vehicle Record that meets Driving Privileges standardsMust be 18 years oldExcellent customer service skillsCandidate must pass pre-employment background, drug, and medical physical screeningPhysical Requirements:Must be able to lift up to seventy (70) lbs. occasionallyMust be able to lift forty (40) lbs. frequentlyMust be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedlyEmployee Benefits & Incentives:DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:Competitive PayBonus/Incentive ProgramsRetirement Savings – 401K with company matchMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time Off – Starting at 4 Weeks (PT/FT)Paid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunitiesDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.