Director of IT Operations

WHAT'S IN IT FOR YOU

* Competitive salary of $171,838.50 - DOE with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.

• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and

dismemberment coverage. Flexible Spending Account options for health care expenses.

• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans

WHAT YOU’LL DO

* Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism. * Practice, support, and promote the Vision and Mission Statements, Core Values, and Management/Leadership Standards of the Muckleshoot Casino Resort. * Manage 3rd-party vendors for day-to-day operations, including support desk and employee onboarding/offboarding. * Partners with the executive sponsor to communicate program goals, objectives, and potential outcomes.

• Perform monthly audits to ensure compliance.
• Collaborate with department heads to find ways that IT can make delivering

client work more efficient and pain-free.

• Provide on-call support when necessary.
• Develops and controls the program budget and manages expenditures within

agreed spending plans. * Ensure IT operations align with all applicable tribal, federal, and state gaming regulations, including NIGC (National Indian Gaming Commission) requirements. * Oversee documentation, audits, and compliance reporting related to IT systems, controls, and access. * Partner with internal compliance and Tribal Gaming Agency (TGA) to ensure technology systems support regulatory enforcement and transparency. * Lead preventative maintenance programs and system monitoring to identify and mitigate risks before service disruptions occur. * Plan and execute upgrades, migrations, and lifecycle refreshes to reduce operational risk and cost. * Promote a customer-focused, service-oriented culture within the IT department. * Develop staffing plans, job roles, training programs, and performance evaluations to build a resilient and capable IT operations team. * Participate in enterprise projects such as gaming system installations, hotel system integrations, and AI/data-driven enhancements. * Lead or support change management processes for technology rollouts and major IT changes. * Ensures and balances the required skills and competencies available across the operations. * Leads reviews with the executive sponsor and stakeholders to identify organic or specific program needs and directs the development of appropriate approaches. * Leads stakeholder mapping, communications, and reporting development and maintenance. * Acts as an advisor and builds and maintains relationships across the wider stakeholder community.

• Monitor and manage time tracking for internal resources.
• Develop contingency plans for potential risks.
• Review/gather status reports from the team and issues weekly

project/initiative status reports.

• Influence and holds team members accountable for assigned tasks.
• Set and review expectations with team members.
• Identify and resolve conflicts among team members and work with the IT PMO

and other department management towards resolution. * Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel. * Smile. Engage guests, team members and vendors with a professional and friendly demeanor. * Performs other duties as assigned.

WHAT YOU’LL BRING

* Bachelor’s degree in Information Technology, Information System Management or related field. Four (4) years of successful IT Program Manager/Coordinator experience may be considered in lieu of degree requirements. * Seven (7) years of experience in IT Operations, with at least five (5) years in a leadership role, preferably in the gaming, tourism, and hospitality industry.

• Ability to obtain a Class III A gaming license.
• Experience championing IT operations in a 24/7 environment.

HOW YOU’LL BE SUCCESSFUL

* Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public. * Skilled in general management, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results. * Skilled in financial management, including budget management, expense control, forecasting, and analysis of financial statements. * Skilled in people management, including coaching, motivating, delegating, scheduling, and relationship-building. * Ability to demonstrate strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.