Telehealth Coordinator I

Telehealth Coordinator I

The Telehealth Coordinator is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions. This role gathers information from either the provider, injured worker, employer, or other related sources and enters information into the system in order to schedule appointments as necessary for treatment.

This is a remote role. The work shift for this role is Monday to Friday: 3:00 PM - 11:00 PM EST.

Essential functions and responsibilities include:

• Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
• Responsible for data entry and verification of details in the system for appropriate and timely order submission
• Provide quality telephonic and email customer service including inbound and outbound messages
• Receive and respond to daily emails and correspondence
• Identify, analyze, and solve problems outside of standard processes
• Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
• Additional duties as assigned

Knowledge and skills required:

• Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
• Strong attention to detail with a high commitment to accuracy

Education and experience:

• High School Diploma or GED required
• 2 years of experience in an office environment preferred
• 1 year of similar, relevant experience preferred

Pay range: $13.38 - 20.36 per hour

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.