Office Receptionist

Front Office Receptionist

Join Our Team! We are looking for a friendly, organized, and dependable Front Office Receptionist to join our team. This role is the first point of contact for customers, visitors, and vendors, helping create a professional and welcoming experience.

About the Role

As a Front Office Receptionist, you will support daily office operations by managing front desk responsibilities, assisting customers, coordinating communications, and helping improve appointment follow-up processes. This position is a great fit for someone who is customer-focused, detail-oriented, and comfortable handling a variety of responsibilities throughout the day.

Responsibilities

• Answer incoming phone calls and assist customers with questions or direct calls to the appropriate team members.
• Greet visitors, walk-ins, and customers in a professional and friendly manner.
• Answer the front door and assist with incoming deliveries.
• Receive, organize, and help direct shipments and packages.
• Provide overflow support for scheduling calls and appointment coordination.
• Follow up with unconfirmed and cancelled appointments through the company CRM system.
• Contact previous leads or customers to help recover missed opportunities and reschedule appointments.
• Assist walk-in customers and guide them through the showroom experience.
• Maintain a clean, organized, and welcoming front office environment.
• Provide administrative support to different departments as needed.
• Maintain accurate customer information and notes in company systems.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional, and positive attitude.
• Comfortable answering phones and speaking with customers.
• Strong organization and multitasking abilities.
• Basic computer skills and ability to learn CRM systems.
• Reliable, dependable, and able to work independently.
• Previous receptionist, administrative, customer service, or call center experience is a plus.

What We're Looking For

• Someone who enjoys helping people and creating a great customer experience.
• A team player who is willing to support different areas of the business.
• A detail-oriented person who can stay organized in a busy office environment.

Apply Today! If you're looking for an opportunity where you can make an impact, support a growing team, and work in a customer-focused environment, we'd love to hear from you!