Group Manager, Supply Chain Operations

OverviewEvery moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!ResponsibilitiesGroup Manager, Supply Chain Operations (by clicking this link you are being referred to an external site that is not part of Panasonic)What You'll Get To Do:The Group Manager, Supply Chain Operations leads end-to-end supply chain execution to deliver operational excellence, cost efficiency, and industry-leading customer service. This role oversees supply chain operations including demand and supply coordination through Panasonic factories, inventory management, logistics and customer order management/fulfillment as well as cross-functional alignment.The position has direct accountability for supply planning and inventory as well as order fulfillment performance, ensuring accurate, timely and cost-effective delivery to customers while optimizing inventory. The role partners cross-functionally with Sales, Product, Finance, PEXNA Logistics and Panasonic Factories to align supply chain execution with business objectives and drive continuous improvement.What You'll Get To Do:The General Manager, Supply Chain Operations leads end-to-end supply chain execution to deliver operational excellence, cost efficiency, and industry-leading customer service. This role oversees supply chain operations including demand and supply coordination through Panasonic factories, inventory management, logistics and customer order management/fulfillment as well as cross-functional alignment.The position has direct accountability for supply planning and inventory as well as order fulfillment performance, ensuring accurate, timely and cost-effective delivery to customers while optimizing inventory. The role partners cross-functionally with Sales, Product, Finance, PEXNA Logistics and Panasonic Factories to align supply chain execution with business objectives and drive continuous improvement.Supply Chain Operations ExecutionLead daily supply chain execution across demand & supply planning, inventory procurement, supply, logistics, distribution, & fulfillment.Ensure alignment across demand, supply and fulfillment priorities.Manage disruptions, supply constraints and operational exceptions with proactive mitigation strategies.Inventory ManagementEstablish inventory strategies, targets, policies, and controls to balance service levels with cost and working capital efficiency.Drive improvements in inventory turns, safety stock optimization, and excess/obsolete reduction.Monitor and resolve inventory discrepancies through root-cause analysis and corrective actions.Ensure inventory visibility and alignment across distribution network and customer commitments.Integrated Planning & Allocation ManagementAlign demand forecasts, supply plans, and allocation decisions to support customer requirements and business priorities.Lead cross-functional collaboration with Sales & Finance to ensure forecast accuracy and execution alignment.Customer Order Management and FulfillmentLead the end-to-end customer lifecycle from order receipt through delivery, including accuracy, validation, allocation, scheduling, fulfillment monitoring and issue resolution.Manage order book, backlog, and prioritization to meet customer commitments and revenue targets.Drive performance against service metrics including OTIF (on-time in full), fill rate, & order cycle time.Serve as primary escalation point for customer order issues, returns, & claims, coordinating across Sales, Factories and Logistics for timely resolution and customer satisfactionOperational Excellence & Continuous ImprovementDrive lean, process optimization and automation initiatives across supply chain operations and order management.Lead cross-functional initiatives to improve efficiency, reduce cost & enhance customer experience.Establish and monitor KPIs, dashboards, and performance reporting to identify trends and improvement opportunities.Standardize processes and ensure compliance with company policies, procedures & system controls.Supply Chain Leadership & Cross Functional CollaborationLead, develop and mentor a high-performing team across supply chain operations.Foster a culture of accountability, collaboration and continuous improvement.Serve as key interface between Sales, Product, Finance, IT and other applicable partners.Communicate performance, risks and opportunities to Executive Leadership and stakeholders.Scope:Report to the VP, Business Operations/CBIFill a key role in defining, managing, and executing SCM/operations processesManage a team of roughly 30 employees and additional outsource team of 20QualificationsWhat You'll Bring:Education & Experience: Bachelor's Degree: in Supply Chain Management, Business or related field; MBA preferred.10-15+ years of progressive experience in supply chain, operations or logistics/distributionA Leader with ability to recruit, grow, and manage a diversely located team is required.Experience running a high-volume, industrial components supply chain preferredExperience with ERP systems (SAP preferred), including OTC, planning and inventory managementExperience in manufacturing or distribution environments strongly preferredCompetencies:Strategic thinking with strong operational executionData-driven decision making and continuous improvement orientationAbility to manage complex, high-impact operational challenges with speed and accuracyStrong analytical skills with ability to translate data into actionable insightChange management and adaptability in dynamic environmentsLeadership, coaching and talent development.Communications:Strong communication and presentation skills with ability to influence at all levels of the organizationAbility to effectively manage conflict, negotiations and escalationsOther Requirements:10 - 15% travel may be required to visit key customers, factories, or warehouses Benefits & Perks - What's In It For You:Panasonic prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.Educational Assistance – Tuition reimbursement for job-related courses after six months of service.Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognitionAnnual Bonus Program - Opportunity for an annual performance-based bonus.We Take Opportunity Seriously:At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The wage range of $160,000 - $175,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives.​We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!​Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic.#LI-HD1 REQ-155683