Service Manager

Service Manager Arrow Exterminators is looking to hire a full‑time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. The role ensures uncompromised service to customers and team members with a commitment to our Vision, Mission and Core Values. Benefits generous time off 11 paid holidays 401(k) with company match, Roth IRA medical, dental and vision insurance high deductible HSA telemedicine disability, cancer, and accident insurance health & wellness suite company-paid + additional optional life insurance About Our Family of Brands We have been a family‑owned and operated business since 1964. Over the years, we have grown rapidly and now serve 12 states. To ensure quality and customer satisfaction, we maintain several offices in each state to offer a more personalized approach to our communities. Ranked by revenue, Atlanta‑based Arrow Exterminators is the sixth largest pest and termite control company in the United States. We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone’s quality of life. Day in the Life As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi‑tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager in achieving monthly performance goals. Minimum Qualifications Industry experience (preferred) Demonstrated leadership abilities Effective verbal and written communication Conflict resolution Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web‑based portals) Proven track record in achieving sales results Proven ability to multitask Strong organizational skills Basic math skills Ability to pass any state regulatory agency required licensing/certification exams Able to work a 40‑hour (minimum) work week Accessible after hours (including weekends/holidays) Possess current Driver’s License Meets company driving standards High school degree or equivalency, college preferred Equal Opportunity Workplace We are an Equal Opportunity Workplace. Veteran & Military Support Arrow Exterminators, as a PestVets Company, is committed to hiring and participating in acts of service for Veterans and active‑duty members of the U.S. Military. Drug‑Free Workplace Stark Exterminators is a Drug‑Free Workplace and performs pre‑employment drug screens and background checks on all employees. #J-18808-Ljbffr