Executive Casino Host

Introduction Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Position is open until filled Team Members benefits Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short‑Term Disability for FT team members Discounted Casino bus tickets Discounted RTD EcoPass Hot meal served by the Leadership Team once a month 20%discount for Starbucks, Ara Spa, and all food outlets 100%Colorado Gaming License reimbursement after90days of employment Hotel discounts available at all43PENNproperties, plus discounts on goods and services Education reimbursement program and Annual Scholarship Program Career development opportunities Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender) Responsibilities Resolve VIP guest concerns, conflicts, and complaints on behalf of the company in a fair and equitable manner. Develop relationships with VIP players to grow the VIP player base and increase company revenue through customer retention and repeat business. Attract and manage VIP customers through weekly telemarketing and in‑person contact on the casino floor. Use discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assist with special requests. Spend significant time being visible and available on the casino floor to meet and greet VIP guests during individual visits and special events. Make decisions regarding complimentary offers based on recorded play, earned points, comp availability, and customer profitability. Use telemarketing, correspondence, referrals, emails, and events to solicit high‑value players and grow existing business. Achieve departmental sales and growth goals. Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs. Assist in planning and executing special events and programs to drive revenue growth, reduce operational costs, and improve customer service levels. Use Salesforce (CMS) to track all player contacts, profile preferences, and tasks. Complete all Salesforce tasks in a timely manner; review monthly metrics with manager and set quarterly goals. Develop and maintain technical skills to optimize use of patron data systems. Monitor patron activity and profitability of all assigned VIP players. Manage personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Provide assistance at special events as needed. Exhibit a friendly, helpful, and courteous manner when interacting with customers and fellow hosts. Represent the company professionally at internal and external meetings and events. Ensure all guest interactions align with the customer service program guidelines. Adhere to all corporate and local policies, procedures, and operating guidelines. Ensure regulatory compliance within area of authority and report potential issues to management. Maintain the security and confidentiality of all files, records, and guest lists. Perform other duties as assigned by Marketing Department leadership. Requirements Proficiency in Microsoft Word, Excel (including basic quantitative analysis), and communication tools such as Microsoft Teams are preferred. Minimum of two (2) years of casino guest service experience, including but not limited to Player Development, Slots, or Table Games. Familiarity with specialty events and entertainment‑related activities is preferred. Must be fluent in English, at least one dialect of Chinese, Korean, or Vietnamese, with a strong understanding of Asian culture is preferred. Ability to follow both verbal and written instructions, with reasonable accommodation as needed. Ability to independently initiate, follow up on, and complete assignments and special projects in a timely manner. Strong professional communication skills for interactions with internal departments and external business contacts. Demonstrated ability to maintain confidentiality, exercise good judgment, and use tact in all interactions. Willingness to assist the Player Development and Marketing Departments as needed. #J-18808-Ljbffr