Scheduler - Outpatient Cardiology

Scheduler - Outpatient Cardiology

Overview: Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Responsibilities: Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications: Education

• H.S. Diploma or General Education Degree (GED) Required

Work Experience

• 1 year of experience as a customer service representative, scheduler, or closely related position is, preferably in the healthcare industry Required
• Telephone, scheduling and physician practice experience Preferred
• NextGen experience Preferred

Licenses and Certifications

• None Required

Business Unit: Piedmont Heart Institute Physicians