Receptionist - Float

Job Description

Your experience matters

Highpoint Health Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

As a member of our Float team, you'll gain exposure to a variety of clinic settings, specialties, providers, and workflows across the Highpoint medical group. With comprehensive training across primary care, specialty, pediatric, and walk-in services, this is a great opportunity for someone who enjoys variety, learns quickly, and wants to build broad healthcare experience while developing relationships across our physician practices.

How you'll contribute

A Receptionist who excels in this role:

• Serve as a welcoming first point of contact for patients, visitors, providers, and other members of the healthcare team.
• Greet and assist patients with check-in and check-out, ensuring demographic and other required information is accurate and up to date.
• Schedule patient appointments and assist with coordinating appointments based on clinic and provider availability.
• Answer incoming phone calls, route calls and messages appropriately, and respond to general patient inquiries.
• Verify insurance information and assist with other registration-related activities as needed.
• Collect copays and other patient payments and complete applicable payment documentation.
• Assist with referrals, medical records, and other administrative or clerical needs of the practice.
• Maintain accurate patient and office information within applicable electronic systems and databases.
• Prepare, scan, fax, copy, file, and distribute documents and correspondence as needed.
• Provide reception and administrative coverage across multiple physician practices and adapt to the workflows, providers, and patient populations of each location.
• Maintain an organized and professional front-office environment and assist with monitoring office supplies.
• Communicate effectively with patients, providers, clinic staff, and other departments to support efficient clinic operations.
• Maintain patient confidentiality and follow organizational policies and procedures.
• Perform other duties as assigned based on the needs of the clinic.

What we're looking for

Applicants should have a high school diploma or equivalent, required. Additional requirements include:

Required Skills & Qualifications

• Strong verbal and written communication skills with a customer-service-focused approach.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Critical-thinking skills, sound judgment, and the ability to take appropriate action with minimal supervision.
• Willingness and ability to learn new processes and adapt quickly to different clinic environments, specialties, providers, and workflows.
• Dependable and flexible, with the ability to provide coverage at different physician-practice locations based on staffing needs.
• Comfortable working directly with patients and providing professional, courteous service.
• Ability to maintain confidentiality and appropriately handle sensitive patient and organizational information.

Preferred

• Previous medical office, physician-practice, reception, administrative, or customer-service experience.
• Previous experience with an electronic medical record (EMR), patient scheduling, or registration system.

Schedule: PRN, as needed | Variable weekday hours with occasional weekend opportunities

PRN/as-needed schedule based on clinic coverage needs and employee availability. Hours are variable and are not guaranteed. Most clinics operate MondayFriday, with occasional weekend opportunities available at one clinic. This position floats among physician-practice locations in Winchester, Decherd, Sewanee, Monteagle, Huntland, Tullahoma, and Manchester.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

More about Highpoint Health Winchester with Ascension Saint Thomas

Highpoint Health Winchester with Ascension Saint Thomas is fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission's Gold Seal of Approval and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.

EEOC Statement

"Highpoint Health Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."