Licensed HVAC Operations & Performance Manager

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance

We are seeking an experienced, licensed HVAC Operations Manager to oversee and support our service and installation departments . This is a hands-on operational leadership role focused on execution, quality control, team development, and supporting the General Manager in driving performance and growth.

This role will also step into the field when needed to support service calls or installations during high-volume periods, call-outs, or capacity constraints.

Responsibilities

• Oversee daily operations of the HVAC service and installation departments , ensuring jobs are completed efficiently, correctly, and on schedule.
• Support the General Manager with lead follow-up , job status tracking, and closing operational gaps.
• Ensure proper job execution, documentation, photos, and closeouts for all service and install work.
• Lead weekly team meetings , ride-alongs, and field check-ins with technicians.
• Enforce and continuously improve standard operating procedures (SOPs) .
• Assist with onboarding, training, and mentoring new hires.
• Help develop and implement training curricula for technicians at all levels.
• Ensure quality control, safety compliance, and licensing requirements are met.
• Work closely with dispatch and office staff to optimize scheduling and workflow.
• Support sales efforts by ensuring accurate diagnostics, proper recommendations, and smooth handoffs.
• Maintain a strong customer experience and protect the company’s brand reputation.

Experience

• Active HVAC license required (Heating Group 3 – Class I or equivalent)
• Proven experience in residential and/or light commercial HVAC operations
• Strong understanding of HVAC service, diagnostics, and installations
• Leadership experience managing technicians and field operations
• Ability to coach, train, and hold teams accountable
• Strong communication and organizational skills
• Experience with CRM and dispatch software preferred

What We Offer

• Competitive Salary + Performance Bonuses
• Company Vehicle, Gas Card, and Company Phone
• Paid Time Off & Major Holidays
• Health & Dental Benefits  
• Growth and Advancement Opportunities
• Profit Sharing Equity

Join us and be a part of building something great in the Charlotte HVAC industry! Apply today! We are actively reviewing applications and scheduling interviews