Distribution Supervisor

Distribution Supervisor
Location: Memphis, TN
Overview

At Kruger Products, we manufacture some of North America's most recognized tissue brands while fostering a culture centered on safety, continuous improvement, and operational excellence. We are seeking a Distribution Supervisor to lead outbound transportation and distribution activities for our Memphis manufacturing facility.

The Distribution Supervisor is responsible for ensuring the efficient movement of finished goods and parent rolls while maintaining high service levels for customers and internal stakeholders. This role serves as the operational connection between Warehouse Operations, Customer Service, Corporate Logistics, carriers, third-party logistics providers, subcontractors, and other Kruger Products locations. The successful candidate will proactively identify transportation risks, drive timely resolution of issues, and ensure reliable shipment execution.
What You Will Do

• Manage outbound transportation activities and customer shipments from the Memphis facility.
• Coordinate delivery appointments and ensure compliance with customer requirements.
• Monitor shipment visibility, carrier performance, and transportation capacity.
• Partner with Customer Service, Corporate Logistics, Warehouse Operations, and transportation providers to resolve service interruptions.
• Manage day-to-day logistics communication with key customers, external distribution centers, and logistics partners.
• Coordinate parent roll shipments to subcontractors and other Kruger Products facilities.
• Oversee onsite trailer pool management to support efficient loading operations.
• Ensure shipment information is accurately maintained within SAP, TMS, WMS, and Four Kites.
• Serve as the primary escalation point for transportation and delivery issues.
• Support CHEP pallet management, reporting, purchase order creation, and pickup coordination.
• Identify transportation and process improvement opportunities that enhance customer service, efficiency, and cost performance.

Leadership Responsibilities

• Assign and prioritize daily work activities within the Distribution department.
• Provide coaching and guidance on transportation processes, systems, and customer requirements.
• Support employee training and onboarding.
• Monitor service performance and address recurring operational issues.
• Ensure compliance with standard work and established procedures.
• Foster a culture of accountability, collaboration, and continuous improvement.

What We're Looking For
Required Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred.
• 5+ years of experience in transportation, warehousing, distribution, logistics, or supply chain operations.
• 2+ years of leadership, supervisory, or team coordination experience.
• Experience working with SAP, Transportation Management Systems (TMS), Warehouse Management Systems (WMS), Four Kites, and Microsoft Office.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management abilities.
• Strong customer-service orientation and attention to detail.

Preferred Qualifications

• Experience supporting manufacturing distribution operations.
• Experience managing third-party logistics providers, carriers, and transportation vendors.
• Knowledge of appointment scheduling, carrier compliance, freight visibility, and shipment tracking processes.

Success in This Role

Key performance measures include:

• Customer delivery appointment compliance
• On-time pickup and delivery performance
• Transportation visibility and shipment tracking accuracy
• Exception resolution and issue recovery
• Customer service responsiveness
• Carrier performance management

Why Join Kruger Products?

At Kruger Products, you'll have the opportunity to make a direct impact on transportation performance and customer satisfaction while supporting one of North America's leading tissue manufacturers. We offer a collaborative environment focused on safety, innovation, continuous improvement, and employee development.

Kruger Products is an equal opportunity employer and is committed to creating an inclusive workplace for all employees.