Transportation Assistant

Transportation Assistant

The Transportation Assistant is responsible for providing safe, dependable, and timely transportation for residents on and off campus, as well as assisting with campus mail distribution. This position provides professional, hospitality-focused service to residents, families, guests, and team members while supporting Sunnyside's mission of Inspiring a Spirit of Community and Well-Being.

Sunnyside Communities' staff are true professionals who SHINE in everything they do:

• Service before Self
• Hospitality with Heart
• Inspiring Excellence in Each Other
• Nothing Less than the Best
• Enjoy Your Journey

Qualifications

• High school diploma or GED preferred.
• Basic reading, writing, and math skills.
• Proficiency in operating a personal computer and general office equipment.
• Ability to accurately process information, make appropriate decisions, and take effective action based on available information.
• Valid Virginia driver's license and ability to meet driver eligibility requirements in accordance with Sunnyside policy HR069.
• Commercial Driver's License (CDL) preferred.
• CPR and First Aid certification, or ability to obtain certification.
• Ability to handle confidential information and maintain its integrity.
• Strong customer service skills with a hospitality-focused approach when engaging with residents, families, and team members.

Essential Job Duties

• Transport residents and passengers to scheduled medical appointments and other destinations as needed.
• Safely operate all Sunnyside vehicles, including wheelchair buses, vans, and passenger vehicles.
• Follow all applicable driving laws and organizational road safety procedures.
• Provide timely campus shuttle services while adhering to designated schedules.
• Transport residents to various locations, including shopping trips, and maintain accountability for all passengers.
• Assist with resident shopping when needed, responsibly managing allotted funds and submitting receipts to the appropriate personnel in a timely manner.
• Respond to medical emergencies calmly and professionally during transport.
• Maintain a professional representation of Sunnyside at all times.
• Follow vehicle accident policy RS.047 promptly if involved in an accident.
• Perform weekly vehicle inspections in accordance with department checklists and submit work orders as needed.
• Communicate with the Transportation Scheduler regarding appointments to ensure efficient scheduling and minimize delays.
• Perform bank-related duties, ensuring accurate handling of money and receipts.
• Sort and distribute incoming mail and newspapers.
• Coordinate and schedule medical appointments for residents as needed.
• Provide coverage for the front desk/lobby as needed.
• Provide gate coverage for breaks, lunches, and open shifts as required.
• Perform other duties as assigned.

Standards and Expectations

• Adhere to all company policies and procedures and serve as a positive role model for others.
• Attend and complete all required in-services, training sessions, and meetings.
• Meet all training requirements in accordance with federal, state, and organizational regulations.
• Demonstrate a commitment to safety by following all safety rules and guidelines, maintaining good housekeeping practices, properly caring for equipment, and performing duties in a safe and responsible manner.
• Maintain dependable attendance, reliability, and punctuality.
• Demonstrate initiative within the scope of responsibilities by working independently when appropriate, seeking clarification when needed, correcting errors, requesting assistance in a timely manner, and responding calmly to unexpected situations.
• Commit to delivering quality service through continuous improvement, attention to detail, and learning from mistakes to reduce errors and enhance customer satisfaction.
• Understand and respond to resident and customer needs with timely, respectful, and courteous communication.
• Take accountability for decisions, actions, and outcomes.
• Collaborate effectively as a team member within the department and across the organization; support colleagues, contribute to a positive team environment, and adapt to change.
• Communicate clearly and professionally with residents, family members, guests, and team members through effective listening and both verbal and written communication.
• Utilize effective time management skills to organize workload, maintain quality, and respond promptly to requests.
• Maintain professional appearance and personal hygiene in accordance with department dress code, including visible identification badge.
• Report to work as scheduled, prepared, and ready to perform assigned duties.
• Participate in and follow all emergency preparedness drills and protocols.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this position. The role frequently requires sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing up to 50 pounds and occasionally more than 75 pounds. The position also requires frequent driving, manual dexterity, auditory and visual acuity, and the ability to follow written and verbal instructions.

In addition to a rewarding career opportunity, we offer an excellent benefits package, including:

Personal Leave Paid Sick Leave Paid Vacation Leave Paid Holidays Choice of 3 Medical Plans, Including an HSA Option Prescription Drug Coverage Dental Coverage Vision Coverage Company Paid Life Insurance Company Paid Short-term Disability Insurance Company Paid Long-term Disability Insurance Flexible Spending Account 401(k) Plan with Company Match Supplemental Life, Accident & Cancer Insurance Tuition Assistance Uniform Reimbursement License Reimbursement MD Ortho Free Telemedicine & Direct Orthopedic Services Garner Health Expert Doctor Matching & Healthcare Savings Free membership to our on-site wellness center On-Site Credit Union On-Site Hair Salon On-Site Massage Therapy & Esthetician Services Discounted Movie Tickets Employee Emergency Relief Fund Employee Assistance Program