Internet Services Manager - Signia by Hilton Indianapolis

Job Title Position Overview Reporting to the local venue Director with additional oversight by Regional Internet Services (IS) management, manage the day-to-day operation of IT, network and related client facing services at the location level. Maintain the equipment and infrastructure, position and sell the solution, execute events, and provide outstanding internal and external customer service. Key Job Responsibilities Technical Sales Network Management Event Support Team Support Job Qualifications Bachelor of Science or equivalent in Computer Science or commensurate experience 3-5 years of experience in the hospitality industry in a technical role 3+ years of field experience in internet services support 1+ years of leadership or management experience Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer. Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting. Networking certifications from Cisco, CompTIA are an advantage Competencies Deliver World Class Service Do The Right Thing Drive Results See The Big Picture Manage Complexity Value People Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs: Continuously 16 - 50 lbs: Frequently 51 - 100 lbs: Frequently Over 100 lbs: Occasionally Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.