Front Desk Agent

Job Description

Job Description

The Front Desk Agent plays a crucial role in ensuring a positive guest experience at our hotel by managing check-ins, reservations, and addressing guest needs with professionalism and care. Working primarily on day or night auditor shifts, this individual acts as the first point of contact to foster a welcoming environment, resolve inquiries, and maintain smooth front desk operations without supervisory duties. This position offers opportunities for career growth into management roles within the hospitality sector.

Responsibilities

• Manage guest check-in and check-out efficiently
• Handle reservation bookings and modifications
• Deliver excellent customer service and support
• Answer and direct phone calls courteously
• Process payments accurately and securely
• Resolve guest complaints promptly and professionally
• Monitor the lobby area to ensure a safe and welcoming environment

Required Qualifications

• Entry-level experience in hospitality

Preferred Qualifications

• High school diploma or equivalent
• Customer service expertise
• Familiarity with reservation systems
• Cash handling skills
• Strong communication abilities
• Effective problem-solving skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Attention to detail