Patient Access Specialist Urgent Care | Full-Time

Patient Access Clerk

The Patient Access Clerk greets, registers, and collects insurance co-pay and payments for Livingston HealthCare/ Urgent Care patients. The Patient Access Clerk answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers.

Schedule:

• 0.9 FTE (36 hours)
• 3 12-hour shifts
• Variable days

Compensation :

• $20.00/hr + DOE
• Shift/Weekend Differentials
• Robust Benefits Package

Essential Functions, Duties, and Responsibilities:

• Registers patients using the electronic computer system, including verifying demographic and insurance information, and organizing encounter and patient label information.
• Collects upfront payment for Livingston HealthCare, including insurance co-pay and time of service payments.
• Communicates messages effectively and productively, using the electronic computer system, to other departments and clinicians, including providers.
• Documents admission, discharge and patient status change information using the electronic computer system.
• Scans Insurance and Medical Record Information into the Electronic Medical Record.
• The flexibility to work in multiple areas throughout the facility.

Additional Responsibilities:

• Coordinates patient and visitor customer service, including answering questions, helping with directions, providing facility knowledge, etc.
• Maintain strict customer confidentiality.
• Treats patients and visitors in a prompt, courteous and helpful manner.
• The ability to multi-task in a high volume, numerous task setting.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Computer skills.
• Knowledge of Microsoft office products.
• Excellent communication and customer service skills.
• Must be able to treat all information as confidential.

Additional Desirable qualifications:

• One-year customer service experience preferred.
• Knowledge of electronic medical record and payment system.
• Mature personality, acute sense of responsibility and integrity.
• Attention to detail is a must.
• Positive attitude and flexibility during routine work day
• Well-groomed, tactful, professional, patient, pleasant and customer focused.

No holiday requirements, robust benefits package including 401K match up to 5%, along with earning PTO immediately. Apply today to join a great team dedicated to patient centered care.

Livingston HealthCare