Fulfillment Associate

WHO WE ARE:

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The FoundRae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to ones own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.

POSITION SCOPE: The Fulfillment Associate will be responsible for handling the efficient processing of all outgoing e-commerce orders as well as incoming shipments by ensuring that orders meet quality standards, are packaged according to company guidelines, and are shipped in a timely manner. This is a hands-on role that will require physically processing all responsibilities listed below.

Key Responsibilities:

• Process all FoundRaes Retail and E-Commerce sales orders.
• Process and ship weekly all retail store product replenishments.
• Ensure all orders pass quality standard, and are shipped in accordance with wrapping and packaging standards.
• Log, track and maintain customer orders and returns from initiation to completion.
• Send tracking information to recipients of all outgoing orders.
• Notify Client Care team of item lead time, applicable international shipping fees, and repair fees.
• Track, maintain, and receive packaging supplies.
• Replenish store packaging for retail stores.
• Participate in weekly count of inventory, cycle counts and packaging supplies.
• Collaborate with Production, Client Care, and Merchandising teams on order and inventory management.
• Schedule messenger service as necessary.
• Prepare shipping documents for repairs, returns, and international shipments.
• Work with shipping carriers to actively solve issues.
• Fulfill transfers from one location/channel to another while verifying accuracy.
• Prepping/organizing packaging for replenishment to various channels

Qualifications:

• Proficiency in Excel, Word and NetSuite or similar business systems
• 1-2 years of relevant experience in Jewelry, luxury warehouse experience
• Ability to quickly learn and strong attention to detail.
• Demonstrated ability to communicate regularly across teams as well as with customers and business contacts in a courteous and professional manner.
• Ability to lift, bend, carry and move packages weighing up to 25 pounds