Director of Field Services

Britten Inc. Field Services Manager

Britten Inc. is a world-class event fabricator, partnering with leading brands and agencies to design, engineer, and build high-impact environments that perform in the real world. For 40 years, we've combined world-class design thinking with advanced fabrication, printing, and manufacturing capabilities to deliver complex, large-scale experiences; from custom event builds and branded environments to immersive installations that bring campaigns to life.

Headquartered in Traverse City, Michigan, Britten is built for execution at the highest level. We take on ambitious, complex work and deliver it from concept through fabrication and final deployment. Our reputation has been earned through a solution-driven mindset, a commitment to precision, and the ability to turn bold ideas into fully realized physical experiences.

We are a team of builders, problem-solvers, and collaborators who thrive in fast-paced, high-expectation environments. We believe in craftsmanship, accountability, and doing whatever it takes—together—to deliver work that stands apart.

At Britten, we don't just build what's been done before. We build what's next.

We are looking for a self-motivated individual who will work tirelessly with their team to ensure successful installations of Britten Projects. The successful candidate will have the ability to lead the development of a world class field services organization. They will execute phenomenal communication, organizational, and critical thinking skills to meet deadlines and coordinate with multiple stakeholders across the organization from project kickoff to completion. The mission of this position is to manage internal functions that support the success of project installations from quality and customer satisfaction to cost management and process development, with the help of their talented teammates. This is a leadership position with a focus on teamwork, collaboration and problem solving.

We want people who align with and can live our core values:

• We Say Yes
• We Hustle We Think Bigger
• We Keep Promises
• We Build People Up

Job Summary and Job Functions:

• Lead the development of a world class field services organization
• Manage the overall performance of the Britten installation network, develop standardized metrics
• Responsible for maintaining a high level of professionalism in working to establish rapport with all teammates and clients
• Maintain direct communication with team to ensure smooth flow of project operations
• Installation Engineering and Pricing
• Work with Sales Reps, Project Managers and Engineering Teams to reverse engineer what internal and external resources are needed to ensure a successful installation and price estimate
• Review of Britten Projects to Determine/Confirm what Onsite Labor Needs are required in Advance of Dispatch
• Installation Quote Oversight to Ensure Profitable Financial Performance
• Invoice Approvals/ Cost Management
• Available for After Hours Install Issues (as needed)
• Grow Installation Network to Support our Business Needs
• Determine product installation requirements
• Determine market requirements, strategically determining where we need a presence
• Find and qualify installation partners based on product and market requirements
• Establish appropriate ranges of subcontractor pay based on product and market conditions
• Install Network Management -Timely Invoicing, Proactive Check Ins/Relationship Building, Rate/Pricing Negotiations
• Lift Vendor Management (and Expansion) - Timely Invoicing, Proactive Check Ins/Relationship Building, Rate/Pricing Negotiations
• RISK MANAGEMENT - Safety and Certification Management - Internal Britten Teammates and External Network Certification Confirmation
• Hours and Cost Management of Field Managers and Britten Installation Network
• Partner with Project Managers, Operations, Supply Chain and Logistics to Ensure Proper Packing Methods for Materials and Timely Onsite Deliveries
• Participates in initiatives aligned with moving the company forward through process development and continuous improvement
• Additional Responsibilities as Required
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Other Duties:

Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

• Bachelor's Degree Required
• Project Management experience
• Experience using Customer Relationship Management (CRM) tools; Salesforce preferred
• Computer savvy with basic understanding of Microsoft Office and other computer programs
• Ability to make decisions in a timely manner
• Understand and follow department standards and processes with attention to detail
• Exhibits strong organizational skills
• Relentless passion to delight our customers and work as a team that is committed to achieving team goals
• Effective verbal and written communication as well as listening skills, communicates respectfully with others
• Maintain a high level of respect and communication with internal and external clients
• Demonstrates effective teamwork, conflict resolution skills, and relationship building internally and externally
• Trusted as someone who will do what they say they will do
• Approaches work with enthusiasm, maintains a positive outlook and is self-reliant
• Must be able to keep up in a fast-paced work environment and be able to multi-task
• Available to work extended hours, evenings, and occasional weekends, as needed
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Physical Demands and Work Environment:

• Office environment working atmosphere
• Moving self in different positions to accomplish tasks in various environments
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Performing and assessing the accuracy, neatness and thoroughness work
• Light work that includes moving or adjusting objects up to 20 pounds
• May require travel at times, but not frequently

Compensation and Benefits:

A competitive hourly rate and/or salary is being offered and a full benefits package for all full-time positions. Benefits Package Highlights:

• Medical, Dental and Vision Insurance coverage options
• 401K with employer match of contribution (Employer match equal to 50% of contributions to the plan, up to 6% of employee's pay)
• Paid Holidays
• Paid Time Off (Full time employees)
• Educational Assistance
• Life Insurance-company provided
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies) Company provided safety, skill development and/or leadership training opportunities