Customer Operations Lead: Billing & Escalations
EPIND Epicor India
Epicor seeks a Customer Operations Manager to own high-severity billing and quote-to-cash escalations, coordinating across Finance, Revenue Operations, Sales, and back-office teams. You will ensure reconciled accounts and executive-level visibility, applying governance to prioritize escalations and drive end-to-end remediation. This role requires strong CQ knowledge, Salesforce experience, and cross-functional leadership for complex issues. #J-18808-Ljbffr EPIND Epicor India
- ....SummaryThe Client Accounts Operations Lead, working in collaboration with... ...have permanently assigned billing responsibilities is expected... ...analysis to be incorporated into customized training and mentoring to... ...needed.Serve as a point of escalation and Quality Analyst to...SuggestedFull timeTemporary workInterim roleWork at officeRemote workRelocationVisa sponsorshipRelocation package
- A leading health organization is seeking a Supervisor for Customer Service located in Austin, Texas. The role involves overseeing a team to enhance customer operations, ensuring performance metrics are met, and driving process improvements. Qualified candidates should have...Suggested
- ...facilitates the high-volume transactions, customer operations, and data analytics required for... ...customers in resolving complaints concerning billing or service rendered • Uses... ...related experience as a Customer Service lead or supervisor • Bilingual...SuggestedWork at officeFlexible hours
$112.5k - $122.25k
A technology company based in Austin, TX, seeks a Customer Success Operations Manager to optimize post-sales operations. The ideal candidate will... ...include data management, building dashboards, and leading cross-functional programs. This full-time, on-site position...SuggestedFull time- Delta Airlines in Austin, TX, seeks a Customer Service Manager to oversee client relations, performance metrics, and profitability analyses for airline and MRO accounts. The role focuses on improving customer satisfaction, coordinating cross-functional shipping, and driving...Suggested
- Allergan Aesthetics in Austin, TX is seeking an experienced Manager, Customer Operations Communications & Employee Engagement to serve as the embedded communications partner for Customer Operations and the Austin site. You will translate complex topics into clear communications...
- ...Legal Production LeadThe Legal Production Lead is the operational leader of the firm's legal production... ...Administrator, Managing Attorney, Billing, Attorneys, and other departments to identify... ...is holding it up? What needs to be escalated?This position is both a working leader...
$71k - $114k
Your journey as a Customer Operations Manager begins here! As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations, providing clear coordination across Finance... ...solving skills, and the ability to lead cross-functional teams through...Permanent employmentFull timeContract workRelocation- ...the US. What You\'ll Do The Customer Support Coordinator oversees... ...supporting Account Management and Operations at the start of new customer... ...store-level needs, owning escalations from intake to closure. You... ..., hours of operation, billing and pay rates, and location-...Live inWork at officeImmediate startFlexible hours
- Epicor is seeking a Customer Operations Manager in Austin to own high-severity billing and quote-to-cash escalations. You will coordinate across Finance, Revenue Operations, Sales,... ...actions completed with precision. You will lead cross-functional teams, apply governance tiers...
- ...system. We are engineers, operators, and creatives solving... ...prevent fraud. You’ll lead the strategy,... ...execution behind the billing and payments lifecycle... ...& reconnections, and escalations to resolve billing issues... ...regulatory compliance, and customer experience....Shift work
- ...Team Lead For Customer Service And Technical Support Lead & mentor: Directly manage, coach... ...contingency plans. Level 2/3 technical escalation: Serve as the senior technical... ...outages or stream degradations. Optimize operations & SLAs: Audit ticket workflows (...Contract workWork at officeWork from homeWorldwideFlexible hoursShift work
- Einride is hiring an Autonomous Operations Specialist in Austin, TX. This role involves managing daily operations, acting as the primary point of contact for customers, and optimizing vehicle performance. Candidates should have customer-facing experience and a strong interest...
- ...Arrive Logistics is a leading transportation and technology... ...the performance, operational strategy, and growth... .../7 experience for our customers. Play an integral role... .... Operate as an escalation contact for your team... ...exceptions in service, billing, communication and visibility...Work experience placementCasual workWork at officeLocal areaImmediate startRelocationRelocation packageDay shift
- ...Direct the day-to-day operations of the Arrive Fresh Client... ..., motivating, and leading the team to meet corporate... .../7 experience for our customers. Play an integral... ...retention. Operate as an escalation contact for your team... ...in service, billing, communication and visibility...Casual workWork at officeLocal areaRelocation package
- ...supporting our hospitals through operational excellence, innovative... ...Operations & Team Leadership Leads and manages a team of Client... ...clients with membership and billing inquiries, and internal hospital... ...management experience (client/customer support or operations team preferred...Full timeWork at officeRemote workHome office2 days per week
- ...something special. Behind our customers - amazing companies that help... ...Customer Co-Innovation Lead to join our AI & Autonomy Commercial... ...stakeholder alignment and escalation paths, and turn engagement insights... ...- with a track record of operating both strategically and in the...Full timeWork at officeVisa sponsorshipWork visaFlexible hours
$164k - $240k
...visibility external engagements, customer summits, and regional trips.Guide high-visibility account escalations across the organization to... ...engagements.Develop and lead regional strategies that require... ...corporate strategy, executive operations, or a customer-facing advisory...Immediate startShift work$89.99k - $137.13k
...Summary The Client Accounts Operations Lead, working in collaboration... ...not have permanently assigned billing responsibilities is expected... ...to be incorporated into customized training and mentoring to other... .... Serve as a point of escalation and Quality Analyst to support...Full timeTemporary workInterim roleWork at officeRemote workRelocationVisa sponsorshipRelocation package$183.8k - $263.6k
...applications are received.Meet the TeamThe Global Meraki Escalations and Product Specialist Group operates within the CEAD (Customer Escalations Adoption and Deployment) Engineering organization. This team is dedicated to leading Customer Escalations and triaging Customer...Full timeTemporary workLocal areaFlexible hoursShift work$22.71 per hour
...providing exceptional service? If so, read on! The Role: As a Customer Service Lead, you will be an instrumental part of ensuring the most... ...resolve customer concerns Serve as the first line of defense for escalations for the broader Customer Service team Approve service...Hourly payFull timeTemporary workWork experience placementSeasonal workLocal areaRemote workWorldwideFlexible hours- ...Solutions International is looking for a Lead Customer Service Representative to provide day-... ...of a team supporting federal financial operations and payroll customer service functions.... ...additional duties as assigned Escalate complex customer issues and operational...Work at office
$16.5 per hour
...the fastest-growing car wash operators in the United States, with... ...first, we ensure delighted customers, successful car washes, and... ...If you love cars, enjoy leading others, and thrive in a fast... ...Addressing customer issues, escalating to leadership if needed, to...Hourly payWork experience placement- ...scaling new ways to delight our corporate customers, by leveraging the DoorDash platform... .... About the Role The OSS Shift Lead is the operational backbone of the day-to-day shift. This... ...gaps in real-time by reassigning or escalating Real-Time Operations Oversight Troubleshoot...Work at officeLocal areaImmediate startRemote workAll shiftsShift workDay shift
- ...estate data. Our platform supports real markets, real customers, and real business operations every day. Reliability, accuracy, security, and... ...Support recurring revenue operations, including subscription billing, deferred revenue tracking, and revenue recognition coordination...
- ...Join to apply for the Supervisor, Customer Service role at BioSpace Overview The Customer Operations Supervisor is a critical leader... ...The Supervisor provides Tier 1 escalation support, strategic guidance,... .... Responsibilities Effectively lead, mentor, and guide the PRM Associate...Full timeTemporary workWork at office3 days per week
- ...through various insurance portals, setting up billing episodes in electronic health record... ...employee information Assists in the de-escalation of clients using a trauma-informed... ...School Diploma/GED 1+ years of experience in customer service is required 1+ years of front desk...Full timeTemporary workWork at officeMonday to FridayShift work
$50k - $120k
A leading retail pharmacy chain is seeking a Store Manager in Austin, Texas, to oversee all store operations, including management of team performance and enhancement of customer service quality. The ideal candidate will have a Bachelor’s degree or equivalent experience...Full time- TechOp Solutions International is seeking a Lead Customer Service Representative to provide day-to-day leadership and oversight of a team supporting federal financial operations and payroll customer service functions. The Lead CSR will ensure quality, productivity, and...
- ...Sr Manager, Customer Advocacy The Regional Manager of Customer... ...Customer Advocacy and regional operations of the states under their purview... ...corporate) communications leads to tell customer success... ...Strong knowledge of company billing practices, and the ability to...Local area
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