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Customer Operations Lead: Billing & Escalations

EPIND Epicor India

Epicor seeks a Customer Operations Manager to own high-severity billing and quote-to-cash escalations, coordinating across Finance, Revenue Operations, Sales, and back-office teams. You will ensure reconciled accounts and executive-level visibility, applying governance to prioritize escalations and drive end-to-end remediation. This role requires strong CQ knowledge, Salesforce experience, and cross-functional leadership for complex issues. #J-18808-Ljbffr EPIND Epicor India

Vacancy posted 5 days ago
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