L3 MSP Technician
$100k - $125kMSP Hire, Inc.
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We’re 26 people today, scaling quickly, and investing in the people and systems needed to serve our clients with consistency and excellence.
We run lean, trust our team, and believe in leadership that works alongside people—not above them. We’re relationship-first, execution-focused, and allergic to bureaucracy. If you want to own your work, improve how things get done, and grow into something bigger, this is the right place.
The Role
The L3 MSP Technician is our highest individual contributor technical role—and one of the most important seats in the company. You’re the person we trust with our hardest problems, our most complex client environments, and our most critical escalations.
This isn’t just a “senior tech” role. At L3, you’re expected to identify patterns across clients, build and improve processes, reduce key-man risk through documentation and training, and proactively raise the technical bar across the team. You bring structure and repeatability to everything you touch.
L3 MSP Technicians at Hansen Gress are capable of operating across our three core technical functions—Help Desk, Project, and Centralized Services—but will typically be hired into one or two concentrated areas. You’re the person who holds the line when things get hard, and who makes things better when they’re not.
L3 is also a milestone. Technicians operating consistently at this level are the first considered for future leadership and specialization opportunities—including roles like Onboarding Manager, Help Desk Manager, Centralized Services Manager, and others as the company grows.
What You’ll Do
Technical Execution
- Take ownership of complex, high-priority escalations from L1 and L2 technicians across Help Desk, Project, and Centralized Services functions.
- Resolve advanced issues involving Windows Server environments, Microsoft 365, Active Directory, Group Policy, DNS, and enterprise security configurations.
- Configure, maintain, and support virtualization platforms including Hyper-V—VM builds, migrations, and ongoing maintenance.
- Administer and troubleshoot Azure Virtual Desktop (AVD) environments and related Microsoft cloud technologies.
- Configure and troubleshoot firewalls, switches, VLANs, VPN connectivity, and LAN/WAN infrastructure across platforms including SonicWall and Ubiquiti.
- Utilize PowerShell and CMD scripting for automation, troubleshooting, and system administration tasks.
- Leverage AI tools actively and fluently to force-multiply your output—whether that’s accelerating documentation, automating repetitive work, diagnosing complex issues faster, or building better client-facing materials. At L3, AI proficiency is a professional expectation, not a nice-to-have.
- Anticipate technical risks before they become client problems—evaluate business impact, flag issues proactively, and maintain clear records of outcomes and contributions.
Process, Documentation & Knowledge
- Create and improve processes—not just follow them. At L3, you’re expected to lead documentation standards and build repeatable systems that reduce key-man risk.
- Actively train and teach teammates. You’re responsible for helping others grow, not just solving problems yourself.
- Build playbooks, standardize delivery, and identify opportunities for automation that improve consistency and scale across the team.
- Document client environments, recurring issues, and resolutions so that institutional knowledge lives in the system, not just in your head.
Communication & Client Experience
- Communicate clearly and proactively with clients and internal staff—especially in high-pressure situations where confidence and clarity matter most.
- Set and manage client expectations accurately, keeping relevant stakeholders informed on timelines, risks, and progress.
- Communicate trends, risks, and service improvements upward to leadership with context and clarity.
- Understand your clients’ businesses, not just their technology. L3 technicians are expected to know how a client operates, what matters to their leadership, and how a technical issue or recommendation translates into real business impact.
- Represent Hansen Gress professionally in every client interaction—this role carries real weight in how clients experience us.
Ownership & Accountability
- Own your outcomes—not just your tasks. You’re accountable for the quality, completeness, and follow-through on everything you touch.
- Prioritize effectively across competing demands. Help Desk volume, project timelines, and centralized service delivery all require judgment about what matters most.
- Proactively identify what’s not working—across your own work, team processes, and client environments—and do something about it.
- Mentor junior technicians and invest in their development as a direct expression of your own leadership potential.
Who You Are
- You have substantial IT support experience—typically 5–10+ years—with meaningful time in an MSP or IT services environment. We care more about the depth of what you’ve built and solved than the number of years on your resume.
- You’ve earned the L3 designation through demonstrated capability—not just tenure. You operate at this level consistently, not occasionally.
- You identify patterns across tickets and client environments and use them to prevent problems, not just react to them.
- You’re a strong communicator in both directions—clear with clients, and clear with leadership. You don’t let things fall through the cracks silently.
- You take documentation seriously. You understand that knowledge trapped in one person’s head is a liability, and you build systems that outlast any individual.
- You mentor others naturally. Sharing what you know isn’t a burden—it’s part of how you define doing a good job.
- You’re organized, detail-oriented, and process-driven—but you can also move fast when the situation calls for it.
- You’re adaptable. In an MSP environment, no two days are the same, and you’re energized rather than frustrated by that reality.
- You are a recognized subject matter expert across the full Hansen Gress technology stack—not a generalist who knows a little about everything, but someone the team and our clients can point to and say “ask them.” You hold deep, current, hands-on expertise across the platforms and disciplines we deliver.
- You are technically reliable—the kind of person who doesn’t speculate out loud, doesn’t guess under pressure, and doesn’t put wrong information into the world. At L3, the team and our clients defer to you. That trust is earned and protected by a consistent commitment to getting it right.
- Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is “all in” on Alaska and fits our team and culture.
Technical Qualifications
- Deep, hands-on expertise in Microsoft 365/O365 administration—including Exchange Online, Teams, SharePoint, Intune, Entra ID (Azure AD), licensing management, and tenant-level configuration and troubleshooting.
- Hands-on experience managing Hyper-V environments, including VM builds, migrations, and maintenance.
- Strong understanding of LAN/WAN networking with experience configuring and troubleshooting VLANs, managed switches, and connectivity issues across platforms such as Ubiquiti and SonicWall.
- Advanced experience configuring and troubleshooting firewalls, including routing, VPN, access policies, and network segmentation.
- Experience administering Azure Virtual Desktop (AVD) and Microsoft 365 cloud technologies.
- Basic to intermediate scripting and automation experience using PowerShell and CMD.
What You’ll Need
- Ability to pass a basic background check for airport security badging
- Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply.
Where You'll Work
- Must be based in Juneau or Anchorage, Alaska
- This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities.
- Remote work flexibility within Alaska
- This is NOT a fully remote position
What’s In It For You
- Full-time role
- Salary: $100,000–$125,000 a year, depending on experience
- Health insurance (with vision coverage)
- Retirement plans
- Work in Juneau or Anchorage with relocation assistance
Why You’ll Want to Work with Us
Employee satisfaction and growth are important to us! We are committed to helping employees dedicate part of their paid time to personal growth through courses and certifications relevant to their specific interests, research and development, and team-building opportunities. See what else our current employees have to say.
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.
- ...Job Description Job Description Kelly® Technology/Kelly OCG is seeking a L3 Technician for a direct hire position with a top semiconductor company in Hillsboro, Oregon . If you’re passionate about driving tomorrow’s technological innovations and are ready to take...SuggestedHourly payTemporary workWork at officeLocal area
$26.5 per hour
...Our client, a leader in the technology infrastructure and data center sector, is seeking a Data Center Technician to join their team. As a Data Center Hardware Technician, you will be part of the Data Center Operations Department supporting the technical support team....SuggestedWeekly payPermanent employmentContract workTemporary workFlexible hoursShift workNight shiftDay shift$35 - $47 per hour
...boxes, vrf systems etc in the hvac related trade. Hollmeyer HVAC does work on refrigeration and we are gladly accepting resumes from technicians with that background as well. We aim to provide a low stress working environment where our employees know how much they are...SuggestedHourly payApprenticeshipSeasonal workMonday to Friday$30 - $35 per hour
...Data Center Technician Job Description Job Summary We are seeking a detail-oriented Data Center Technician to support the installation, maintenance, and troubleshooting of data center infrastructure. This role is responsible for ensuring optimal performance,...SuggestedContract workTemporary workRemote workShift work$65k
...Referral Posted Min Pay Rate USD $65,000.00/Yr. Posted Max Pay Rate USD $158,580.00/Yr. ID 2026-20830 Category Body Technician Position Type Regular Full-Time Location : Postal Code 97756 Location : Address 950 NE 5th Street Remote No...SuggestedMinimum wageFull timeApprenticeshipLocal areaRemote work$35 - $43 per hour
...Mobile Service Technician, Portland At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward... ...Qualifications: ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS) Previous Mobile Service Technician experience...Hourly payWork at office$20.5 per hour
...rewarding career with us. Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this...ApprenticeshipWork experience placementLocal areaImmediate startVisa sponsorship- Service Department Shift: 7:00am – 3:30pm Monday-Friday Overtime and Travel Required KEITH Walking Floor Systems provide horizontal loading/unloading solutions for bulk materials, pallets, bales and rolls. The company’s state-of-the-art production facility in Madras, Oregon...Monday to FridayShift work
$30 per hour
Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food...Hourly payMinimum wageFull timeTemporary workWork at officeLocal areaVisa sponsorship$24 per hour
What Is an IT Service Technician (4 AM Shift)? You're the kind of person who likes being the first one online, getting ahead of the day while... ...Must‑Haves 1+ year of IT support experience (help desk or MSP preferred). Strong troubleshooting and communication skills (you...Hourly payFull timeRemote workShift workNight shiftWeekend workAfternoon shift- ...FF Factory School Rolls Royce 250 series Factory School C20B, C30, C30HU, C47 T53-17 or T53 series Engines Factory Training Bell 407, L3&4, 205, 212 series Factory School Possess or are able to obtain a CDL/Hazmat/tanker Mechanics who live in Portland OR area or Northern...Live inImmediate start
- ...January 21 – March 31 We are urgently seeking an experienced Electronics Technician for a short-term contract assignment aboard the USNS Matthew Perry while the vessel is in a shipyard in Portland, Oregon . ⚠️ This is an immediate need. Non-local candidates must be able...Daily paidContract workTemporary workFor contractorsLocal areaImmediate startMonday to FridayWeekend work
$69k - $101k
Eaton’s ES AMER ESS division is currently seeking a Field Service Representative in the Wilsonville, OR area. Field Service Representative roles offer company car and guaranteed 40-hour paid week. The expected annual salary range for this role is $69000 - $101000 a year...For contractorsH1bLocal areaRelocationVisa sponsorshipNight shift- ...information. Actual MOS assignment may depend on MOS availability. Other Job Information Job ID: 6003 ZIP Code: 97116 Job Category: Heavy Weapons Age Requirements: Must be between the ages of 17 and 35 Radar and sonar technician tech ITPart timeWeekend work
$30 per hour
PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – TANGENT, OR Do you love working on equipment and turning wrenches? Are you looking to grow your skills as a mechanic? Are you looking for not just another job, but a career? If so, we would love to hear from you! Pape...Temporary workFlexible hours$66.56k - $83.2k
About the Role The Sr. Field Mechanic with MYR Group will travel to project sites across the designated service area, supporting our field teams. You’ll use your skills to perform maintenance, preventive maintenance, and minor equipment repairs safely and professionally...Weekly payTemporary workApprenticeshipWork at officeImmediate startVisa sponsorshipWork visaNight shift- ...and other surface combatants, as well as at repair and technical activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on performance and Navy needs; as an ET, maintain and repair radar, communication...ApprenticeshipLocal areaRotating shift
$30 - $45 per hour
Company Overview Aggregate Resource Industries, Inc. (ARI) is a leading mining and construction services contractor headquartered in Springfield, Oregon. We specialize in providing comprehensive solutions for the mining and construction industries, including rock drilling...Hourly payDaily paidFull timeTemporary workFor contractorsWork experience placementFlexible hoursShift workWeekend work- ...our field maintenance team is the backbone of our field operations, ensuring equipment runs optimally. Field maintenance mechanics/technicians are respected team members, performing preventative maintenance, adjustments and repairs on our harvesting equipment such as pea...Temporary workSummer workSeasonal workLocal area
- ...Overview We are seeking a full-time Electronics Technician in our Salem, OR location. In this role, you will be responsible for applying electronic theory, electrical testing procedures and related knowledge to lay-out, build, test, troubleshoot, repair, overhaul and...Full timeShift workAfternoon shift
$30.82 - $46.23 per hour
Base Pay $30.82 - $46.23 / Hour Job Category Equipment Shop Since starting in 1983, Tapani has evolved from a single-person operation to a family-led legacy, maintaining a fun and friendly environment from the beginning. With a large team across Washington, Oregon, and...Hourly payWork at officeFlexible hours$31.03 - $46.54 per hour
Overview PAPE’ MACHINERY, INC. – AGRICULTURE & TURF DIVISION – CENTRAL POINT, OR FIELD MECHANIC Do you love working on equipment and turning wrenches? Are you looking to grow your skills as a mechanic? Are you looking for not just another job, but a career? Pape’ Machinery...Temporary workFlexible hours$66.56k - $83.2k
ABOUT THE ROLE The Sr. Field Mechanic with MYR Group you'll travel to project sites across the designated service area, supporting our field teams. You’ll use your skills to perform maintenance, preventive maintenance, and minor equipment repairs safely and professionally...Weekly payTemporary workApprenticeshipWork at officeImmediate startVisa sponsorshipWork visaNight shift$22 per hour
...Physical Work, Fresh Air, Real Impact - Traffic Field Technician If you want to work with your hands in the great outdoors and grow your career in the transportation industry, then this job is for you! Quality Counts (QC) is seeking a part-time transportation field technician...Hourly payFull timePart timeLocal areaImmediate startFlexible hours$18 - $24 per hour
Mid Level Automotive Technician - Lake Oswego, OR Join to apply for the Mid Level Automotive Technician - Lake Oswego, OR role at The Goodyear... ...Automotive Technician (ASE), L1 Technician, L2 Technician, L3 Technician, Mechanic, Automotive Service Technician, General Service...Full timeImmediate startRelocation packageShift work$30 - $55 per hour
AscendArc, Inc. is seeking a Hardware Engineering Technician in Beaverton, OR, to join our pioneering team developing satellite communications hardware. The role requires an Associate's degree and 4+ years of hands-on experience in hardware engineering, including assembly...Hourly pay$35.32 per hour
...professional growth. Find your future with us. Boeing Commercial Airlines is excited to offer opportunities for an Electronics Maintenance Technician to join our Equipment Services team in Portland, Oregon. The role of an Electronics Maintenance Technician is pivotal to our...Hourly payPermanent employmentRelocationVisa sponsorshipWork visaFlexible hoursShift workAfternoon shift- ...Service Technician *$1,000 Sign-On Bonus* EspressoMe, a Smart Care company, is a growing company based out of Hillsboro, OR and have immediate openings for a service technician in the Portland area. We service commercial Espresso Machines, Brewers, Grinders and other...Hourly payImmediate startRelocation package
$30 - $45 per hour
...Field Service Technician Work your magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you've got big plans so do we! Our colleagues across the globe love innovating with science and technology...Shift workNight shiftWeekend work- ...Field Services Technician The purpose of the Field Service Engineer is to support SMC Chillers and Heat Exchangers at local customer facilities. The Field Service Engineer will leverage all SMC resources to ensure the customer is operational. Essential Duties...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to L3 MSP Technician. Be the first to apply!
- hospital technician Oregon State
- medication reconciliation technician Oregon State
- ski technician Oregon State
- product development technician Oregon State
- data center technician Oregon State
- social work technician Oregon State
- technician contract Oregon State
- injection mold technician Oregon State
- system technician Oregon State
- configuration technician Oregon State




