Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support receivables activity for a contract position based in Boston, Massachusetts. This role focuses on managing both commercial and consumer collections, maintaining timely follow-up on outstanding balances, and helping preserve strong customer relationships through clear, detail-oriented communication. The ideal candidate brings a solid understanding of collection procedures, billing follow-up, and credit-related account resolution, with experience using NetSuite in a fast-paced environment.

Responsibilities:
• Manage outreach for overdue accounts across commercial and consumer portfolios, using phone and email communication to secure payment commitments.
• Review account status, payment history, and open invoices to determine appropriate collection strategies and next steps.
• Work closely with billing and internal finance teams to resolve invoice discrepancies that may delay payment.
• Maintain accurate records of collection activity, customer responses, disputes, and promised payment dates within NetSuite.
• Monitor aging reports and prioritize accounts requiring immediate attention to reduce outstanding receivables.
• Support credit and collections workflows by escalating high-risk or unresolved accounts when necessary.
• Reconcile account information and help ensure payment applications and account balances are reflected correctly.
• Contribute to process continuity during collections-related system or workflow changes when assigned as part of daily operations.• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections practices, including account follow-up and payment resolution.
• Familiarity with billing collection activities and invoice-related issue resolution.
• Proficiency using NetSuite or a similar ERP system to track account activity and documentation.
• Strong written and verbal communication skills for clear and effective customer interactions.
• Ability to manage multiple accounts efficiently while meeting deadlines and follow-up commitments.
• High attention to detail when reviewing balances, documenting activity, and updating account records.