Transportation Administrator

Transportation AdministratorBe the person who keeps it all moving.Behind every successful transportation operation is someone making sure the details don't get dropped. Permits are filed. Payments are processed. Customers get answers. Documents are where they're supposed to be. Records are accurate. And when something doesn't add up? You're the person who catches it.We're looking for an organized, energetic, and detail-driven Transportation Administrator to join our team in Exeter, NH.Working directly with our Transportation Director, you'll be at the center of a fast-moving operation, supporting everything from billing and permits to customer communication, documentation, call quality, and day-to-day administrative needs.If you're great with details, comfortable with numbers, confident communicating with customers, and love the feeling of getting things DONE — we want to meet you.What You'll DoThis isn't a sit-back-and-wait-for-something-to-do kind of role.You'll have your hands in multiple areas of the transportation operation, helping our team stay organized, responsive, and on track.Keep the Numbers MovingYou'll help make sure payments are processed, accounts are accurate, and financial loose ends get tied up.Process credit card payments and reconcile transactionsFollow up on outstanding customer balances and aging accountsSubmit and track Purchase Order (PO) requestsSupport basic accounting and billing functionsReview calculations and transactions for accuracyResearch discrepancies and help get them resolvedWork directly with customers to professionally resolve billing questions and disputesYou don't have to be an accountant — but you should be comfortable with numbers and naturally want to know why something doesn't add up.Own the Permits & PaperworkTransportation comes with documentation. Lots of it.You'll help make sure the right permits and documents are submitted, completed, tracked, and easy to find when we need them.Prepare, submit, and track transportation permitsMaintain organized and up-to-date permit recordsManage envelopes, templates, and signature workflowsTrack outstanding signatures and completed documentsFile and archive completed recordsHelp ensure documentation meets company recordkeeping standardsIf an important document is needed, you'll know where it is.Keep an Eye on QualityDetails matter — especially when they affect our customers and operations.You'll support quality assurance and operational accuracy by reviewing calls, entering information, and keeping important data current.Conduct call reviews and audits to support quality standardsComplete basic call entry into Towbook and TOPSMaintain operational and financial tracking spreadsheetsReview information for accuracy and completenessIdentify discrepancies, missing information, and opportunities to improve processesTake Care of Our CustomersServe as a point of contact for customer questions involving billing, permits, and servicesCommunicate clearly and professionally by phone and emailResearch customer concerns and provide accurate informationHelp resolve billing disputes and other service-related questionsHandle escalations with professionalism, patience, and good judgmentRepresent our company positively in every interactionWe're looking for someone who can be friendly without being flustered, professional without sounding robotic, and confident when a conversation gets challenging.We're looking for someone who brings:Strong attention to detailComfort working with numbers, payments, and basic accountingAn audit mindset — you double-check your work and catch discrepanciesStrong written and verbal communication skillsProfessional and polished email communicationConfidence handling customer questions and billing disputesStrong customer-service instinctsProficiency with Microsoft Office, especially ExcelExperience with DocuSign, or the ability to learn it quicklyThe ability to learn systems such as Towbook and TOPSBasic data analysis and spreadsheet skillsExcellent organization and time managementThe ability to juggle multiple priorities without losing the detailsA process-oriented approach to recurring responsibilitiesGood judgment and discretion when handling confidential informationA positive, team-first attitudeEducation & ExperienceWe value both education and real-world experience.Qualified candidates should have:An Associate's degree in Business or a related field, OR2+ years of equivalent experience in administration, billing, accounting support, customer service, or a comparable rolePrevious experience in transportation, logistics, trucking, towing, or a related industry is a definite plus.Why Join Our Team?Great transportation operations don't happen by accident — they happen because great people keep the details, deadlines, customers, and moving pieces on track.As our Transportation Administrator, you'll be at the center of the action, working directly with the Transportation Director and supporting a busy operation where your organization, accuracy, and follow-through make a real impact every day.And we believe great work deserves great benefits.In addition to a competitive salary of $50,000–$65,000 per year, eligible employees receive a comprehensive benefits package that includes:Medical, Dental & Vision InsuranceLife & Disability PlansAFLAC401(k) with Company MatchPaid Time OffPaid HolidaysReady to Make an Impact?If you're looking for a job where you can take ownership, stay busy, solve problems, help customers, and become an important part of a growing transportation team, this could be the opportunity you've been looking for.We're looking for someone who doesn't just complete tasks — you keep things moving.Bring the organization. Bring the energy. Bring the follow-through. We'll bring the opportunity.Apply today — we'd love to meet you.Equal Opportunity EmployerWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.