Hostess

GENERAL PURPOSE OF THE JOB

This job requires the Twin Peaks Girl to interact with, entertain, and provide best-in-class service and hospitality to every Twin Peaks guest. Additionally, Twin Peaks Girls are required to sell food and beverages. The essence of the Twin Peaks Girl is based on female sex appeal, and encompasses her knowledge of sports, food, beverages, having a fun energetic personality, and her ability to meet and maintain the Twin Peaks Image & Costume Guidelines.

THE COSTUME

The Twin Peaks Girl is what makes the Twin Peaks concept unique. Therefore, it is essential that each Twin Peaks Girl understands that whenever she is working she must comply with the Twin Peaks Image & Costume Guidelines. On occasion, Twin Peaks promotes costume parties. If the Twin Peaks Girl participates in the costume party, she must comply with the costume guidelines for such costume party.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of a Twin Peaks Girl include, but are not limited to:

• Adhering to all Image & Costume Guidelines
• Interaction with and entertainment of guests
• Promotion of events and specials that promote the good will and profitability of the business
• Best-in-class service and hospitality, greeting guests, executing food and drink orders (including taking the order, suggestive selling, ringing in the order, delivering food and drinks to the table, checking back for re-orders, pre-bussing, and settling the check properly)
• Any other duty/responsibility that management may deem necessary

EDUCATION and/or EXPERIENCE

No prior experience or training required.

LANGUAGE SKILLS

Ability to effectively communicate in English. Must be able to read and understand the menu, write and ring in tickets, and operate a computerized register system. Must be able to suggestively sell menu items. Must be able to communicate effectively with guests in order to entertain.

REASONING ABILITY

Ability to apply common sense and understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to mathematically compute proper change and accurately settle checks.

CERTIFICATES, LICENSES, REGISTRATIONS

Must attend orientation and agree to policies and procedures as outlined in Twin Peaks Girl training. Must attend and successfully complete the Twin Peaks Girl training program prior to working a shift without supervision. Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

PHYSICAL DEMANDS

The physical demands described here are a representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties, the Twin Peaks Girl is regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. The Twin Peaks Girl frequently is required to reach with hands and arms. The Twin Peaks Girl must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties, the Twin Peaks Girl is regularly exposed to fumes or airborne particles from the kitchen. Twin Peaks Girls are also occasionally exposed to wet and/or humid conditions when in the dish area or walk-in cooler. Additionally, the Twin Peaks Girl may sometimes be exposed to toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Some Twin Peaks have smoking sections for guests and therefore Twin Peaks Girls may be exposed to cigarette or cigar smoke.