Customer Service Representative - State Farm Agent Team Member

We're Hiring!

We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ron Mathai - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Ron Mathai - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• I have been a State Farm agent since 2014.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club

Benefits

401(k) matching, bonus based on performance, company parties, competitive salary, dental insurance, free food & snacks, health insurance, opportunity for advancement, paid time off, profit sharing, training & development, tuition assistance, vision insurance, wellness resources, flexible schedule

Responsibilities

• Build and maintain strong customer relationships, following up as needed.
• Provide prompt, accurate, and friendly customer service, handling inquiries related to insurance availability, eligibility, coverages, policy changes, claims, and billing.
• Stay committed to success with a strong work ethic every day.

What We're Looking For

• People-oriented, with excellent communication skills (written and verbal)
• Strong organizational skills and attention to detail
• Self-motivated and committed to delivering excellent customer service
• Ability to work effectively in a team environment
• Able to multi-task in a dynamic setting

Key Expectations

• Comfortable making at least 100 outbound calls per day or engaging in 8+ Auto Conversations daily.
• Understand that we are risk managers focused on Auto, Home, and Life insurance in every conversation.
• Willingness to be coachable, learn continuously, and meet weekly activity goals based on effort, not just sales.

How to Apply

If you're ready to make a positive impact and see yourself thriving in this role, we want to hear from you! Complete our application, and we'll follow up with the next steps in the interview process. This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own staff. Compensation: $55,000.00 - $77,500.00 per year