Senior UC Engineer

Senior Unified Communications Engineer

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role The Senior Unified Communications Engineer is a senior technical leader responsible for the global architecture, design, and reliability of Unified Communications services and supporting infrastructure across on-prem, hybrid, and cloud environments. This role owns the technical direction of core UC platforms, including Cisco collaboration technologies and cloud-based services such as Microsoft Teams, Cisco WebEx, and Zoom, ensuring these mission-critical services meet extremely high availability, performance, and consistency standards worldwide. Partnering closely with Network, Infrastructure, Audio Visual, Security, and Service Desk teams, this position serves as a senior escalation point, leads architectural decisions, and supports global deployments and refresh initiatives. The role also contributes to structured delivery by developing and owning Features and user stories within an Agile workflow, translating business and technical requirements into scalable, resilient UC solutions.

• Own and define the global architecture for Unified Communications services and supporting infrastructure across on-prem, hybrid, and cloud-based environments.
• Design, deploy, and support enterprise-scale Unified Communications platforms with a focus on Cisco collaboration technologies and cloud-based UC services, including CUCM, Unity Connection, E911, UCCX, Expressway, Webex, Cisco Jabber, Microsoft Teams, Zoon, Cisco Cube, Ribbon SBC, and Cisco RoomOS endpoints.
• Serve as a senior technical escalation point for complex UC issues across global environments, including call routing, signaling, media quality, endpoint behavior, and service availability.
• Lead the integration and coexistence of cloud UC platforms (Microsoft Teams, Zoon, Webex) with on-prem Cisco infrastructure at global scale.
• Partner closely with Network and Infrastructure teams to ensure UC architecture is aligned with LAN, WAN, Wi-Fi, VPN, cloud networking, QoS, firewall, and identity standards.
• Lead UC technical efforts for new office builds, renovations, and lifecycle refresh initiatives, ensuring adherence to global architecture and standards.
• Develop, own, and manage Features and user stories as part of an Agile delivery model, translating business and technical requirements into actionable work for engineering and delivery teams .
• Define, maintain, and enforce global UC standards, reference architectures, and deployment models .
• Evaluate new technologies, firmware releases, and cloud feature updates; provide architectural recommendations and lead controlled global rollouts.
• Collaborate with AV, Service Desk, Security, Real Estate, Facilities, and external vendors to deliver a consistent global collaboration experience.
• Develop and maintain architectural documentation, technical standards, and operational runbooks to support scalable and resilient UC services.

Qualifications

• 12+ years of experience in Unified Communications engineering within a large enterprise or global environment.
• CCNA Collaboration
• Microsoft 365 Certified: Teams Administrator Associate
• Demonstrated experience owning or contributing to the global architecture of UC services and supporting infrastructure.
• Deep hands-on expertise with Cisco UC platforms, including CUCM, Unity Connection, E911, UCCX, Expressway, Zoom, Webex, Cisco Jabber, and Cisco RoomOS devices.
• Strong experience supporting cloud-based UC platforms, including Microsoft Teams, in hybrid enterprise environments.
• Strong networking fundamentals with proven experience designing and supporting real-time communications across complex global networks.
• Demonstrated ability to troubleshoot SIP signaling, call routing, media flow, latency, jitter, and packet loss across on-prem and cloud services.
• Experience integrating UC platforms with enterprise identity, security, and network infrastructure.
• Ability to operate independently, provide architectural guidance, and influence technical direction across teams.
• Strong written and verbal communication skills with the ability to articulate architectural decisions to both technical and non-technical stakeholders.
• Bachelor's degree in Information Technology, Engineering, or a related field, or equivalent professional experience.

Preferred Skills

• Cisco certifications such as CCNP Collaboration, CCIE Collaboration, or equivalent.
• Microsoft certifications related to Microsoft Teams or cloud collaboration platforms.
• Experience leading or supporting global UC migrations, coexistence strategies, or platform transitions.
• Familiarity with UC monitoring, analytics, and management platforms.
• Experience supporting conference rooms and collaboration endpoints at global scale.
• Prior experience working closely with Networking, Audio Visual or Workplace Technology teams.
• Experience contributing to long-term UC roadmap planning and service strategy
• Experience working within an Agile framework, including developing Features and user stories and managing work through Jira or similar tools.

Location

This is a hybrid role based out of our Nashville office.

Compensation

The annual base salary for this position is in the range of $142,000 to $168,000. This position also is eligible for benefits and discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.