Customer Service Specialist

This senior executive position of the Administrative Office of the Courts (AOC), Supreme Court of Arizona, reports to the Administrative Director and Deputy Director. The Certification and Licensing Division Director directs licensing programs established by Supreme Court rules, codes, or statutes. Current programs include attorney admission, attorney discipline probable cause, alternative business structures, legal paraprofessionals, confidential intermediaries, court reporters, defensive driving schools, fiduciaries, legal document preparers, and private process servers. The Certification and Licensing Division also conducts certification and compliance audits, processes and investigates complaints, staffs boards and committees with licensing oversight, and facilitates the hearing process associated with these programs. The Division Director monitors the status of legislation affecting programs, drafts legislation when appropriate, and provides information about the Division’s programs to members of the court community, government agencies, the State Bar of Arizona, legislators, and the public. This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks. Public Service Loan Forgiveness (PSLF) Program Qualified Employer Retirement Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment. The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer Bachelor’s degree in Public Administration or a related field is required. A juris doctorate from an A.B.A.-accredited law school, an advanced degree in a related field, or an ICM Fellow is preferred. #J-18808-Ljbffr