Store Manager (Store5540)

Store Manager

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet/exceed sales and profit. In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

Essential job duties and responsibilities include managing and leading in a multiunit capacity, providing and modeling best-in-class guest service, supporting the total shopping environment, processing guest purchases/return transactions, responding to guest comments or questions, promoting GameStop's unique guest benefits, recruiting, interviewing, hiring, assessing, developing, and retaining high-performing associates, ensuring associates have completed their onboarding, job training, and compliance training, communicating regularly with store associates and District Manager, scheduling store associates, approving payroll, providing timely and appropriate recognition and feedback to all store associates, ensuring that all areas of the store are neat, clean, organized, and merchandised per company guidelines, ensuring Omni-Channel orders are fulfilled and shipped daily, performing store inventory counts, protecting company assets through effective inventory control and loss prevention practices, leading store team in meeting and exceeding sales, profit, and shrink goals, counting, balancing and reconciling daily business transaction totals correctly and accurately in the POS system, verifying all shipments for discrepancies/shortages, maintaining store records/files in a neat and organized manner, forming professional partnerships with appropriate military personnel on assigned military base, consistently adhering to GameStop policies and procedures.

Qualifications include providing proof of identity and eligibility to legally work in the United States, being at least 18 years of age, having a high school diploma or equivalent required, having at least 1 year of retail management experience required, having at least 3 years of retail sales, guest service, and/or management/leadership experience preferred, and having video game knowledge preferred.

Key job skills and abilities include possessing an outgoing and welcoming personality with strong people skills, providing genuine and individualized assistance to every guest during every visit, demonstrating clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred, working independently and as the head of a team to perform all tasks as assigned and in a timely manner, meeting leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace, operating Point-of-Sale (POS) computer system, possessing basic mathematics and alphabetizing skills, completing required paperwork properly, carrying out instructions furnished in written, oral, or diagram form and conveying instructions to others, executing financial tasks in strict accordance with company policy, achieving objectives and leading in a fast-paced, rapidly changing environment, constructively managing pressure and adapting to stressful situations without impact on guest interactions; being creative and a problem solver, being reliable and trustworthy; always using good judgment, being able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day, bending, stooping, crouching, balancing, stretching, reaching with arms/hands, climbing on ladders, lifting merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilizing other basic fine and gross motor skills, possessing or acquiring during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).