Assistant Branch Manager

Discover Banking With Heart

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these:

• Benefit package for all full time employees includes health, dental, vision, and life insurance benefits
• 401(K) and profit sharing
• Tuition reimbursement
• Career advancement and development
• Credit union membership with discounted services and products

Learn how our NIHFCU team thrivesnot only in making a difference for the members they serve, but for themselves! Want to know more about NIHFCU's "Banking with Heart" career opportunities?

General Summary

Responsible for: Under general supervision but in following established policies and procedures performs a broad range of supervisory duties in the MSR and Teller Departments; responds in person and/or by telephone. This responsibility shall include providing quality member service in a full service branch. Perform duties of a loan processor. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. May function as a branch manager, branch supervisor, MSR and teller as needed.

Major Duties And Responsibilities

Supervisory/Assistant Management:

• Assist the branch manager in leading the team in achieving NIHFCU's goals, objectives, and individual employee responsibilities as it relates to overall performance in sales, service, operational processes and controls, etc. This includes but is not limited to training, coaching and helping the employee to understand their job responsibilities and expectations.
• Supervise and assists in supporting activities of branch employees ensuring prompt accurate service levels to include professionalism, product knowledge and member satisfaction.
• Serve as needed in the capacity of a branch manager with the ability to demonstrate quality member service in a high pace branch environment to include interactions with members and peers.
• Possess effective verbal and written communication skills; effectively prepare member correspondence through accessing appropriate systems.
• Responsible for providing prompt and accurate information to members regarding credit union products and services, policies, and procedures.
• Research information and analyze problems effectively. Determines viable options to solve member issues and choose the best course of action.
• Resolves product or service problems by clarifying the member's concern/complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Investigate, resolve, and respond to member inquiries in writing or by phone. The resolution of these issues may include waiving fees and/or service charges.

Sales, Service and Referrals:

• Meet established sales, referral goals, and other initiatives as assigned.
• Knowledgeable in promoting, cross-selling and referring credit union products and services with the ability to explain benefits and features.
• Makes "outside" sales and member service calls on present and prospective members within the branch's market area.
• Assist the branch manager in leading the team in achieving their assigned sales, service, referral, member satisfaction and other goals/initiatives as assigned.
• As assigned, attend/set-up and run marketing event tables at onsite events such as employee orientations, benefits fairs, etc.

Loans:

• Within loan authority limits, qualifies, approvals, denies or counter-offers loans within NIHFCU guidelines; refer loan applications outside of established limits for approval; is able to justify decision to both management and the member.
• Interview loan applicants, gather and input required information for credit application, explain loan options, rates, and collateral requirements and disburse loans upon approval. Inform members of loan decision; discuss loan alternatives.
• Knowledge and ability to explain general lending policies and practices with the use of lending software.
• Ensure that all loan documents are completed before approving or processing the loan request.

Branch Operations:

• Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the branch and vault; makes necessary provisions for the securing and accounting of negotiable items.
• Maintains records and prepares required monthly reports.
• Assist the branch manager in the daily operation of the branch to include but not limited to vault, ATM, CDM/TCD responsibilities, auditing, balancing, etc. and following appropriate policies and procedures as required by NIHFCU, state, and federal regulatory agencies.
• Respond to and resolve compliance and security audit findings as assigned.
• Conduct branch administration audits as assigned and/or required.
• Assist the branch manager in ensuring branch retail branding and merchandising is up-to-date and per specifications

Accountability:

• Demonstrate a professional image when representing NIHFCU (grooming, clothing, tone of voice, mannerism, etc.).
• Maintain a dependable record of attendance and timeliness.
• Report to the position supervisor, risk management, the VP of human resources or to the complaint vendor any actual or suspected fraud or financial dishonesty or wrongdoing involving member transactions, employees, or NIHFCU.
• Must successfully obtain and maintain KEMARK financial services, Inc. certification to administer signature guarantees.
• Must successfully obtain and maintain notary commission within ninety (90) days of hire.
• Thorough knowledge and understanding of all equipment functions/operations and applicable software in the branch.
• Attend required training and take initiative to maintain and develop needed knowledge and skills required to maintain effective performance. Complete required compliance and assigned online training courses within specified periods.
• Access member or associate personal and financial information only as required by the job. Maintain the confidentiality and security of all member or associate personal and financial.
• Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices.
• Perform other related work as assigned and initiative using available resources to achieve established goals.
• Consistently adhere to operational procedures, controls, and services levels consistent with NIHFCU standards.
• Cover/float to other branches and/or work extended hours to include Saturdays as determined by management.
• The ability to be bonded.

Floating:

May be transferred to other branches and branch administration departments as assigned by management. All employees are required to float as assigned and travel to other branches on a regular basis. Not all branch locations are accessible by metro or shuttle. In such cases, the employee assigned as the first point of contact to covering one such branch should be in a position to cover the branch at short notices within a reasonable timeframe. Reliable transportation to cover branches is solely the responsibility of the employee.

Requirements:

Education & Experience:

• High school diploma or equivalent (GED).
• Minimum one-year supervisory experience in a financial/branch environment with previous teller or customer service experience.
• Minimum one-year experience in lending function involving loan processing and origination.
• Ability to function in a financial institution environment and utilize standard office equipment including but not limited to PC, fax, copier, telephone, etc. Proficient with Microsoft Word/Windows. Attention to detail and accuracy.
• Excellent communication, analytical, and interpersonal skills required.

Required Compliance Courses:

Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).

Attend all required training or complete and pass all online required training courses as applicable.

Salary Ranges: $26.93/hr.-$33.67/hr. Nonexempt position.

NIHFCU is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Salary Description $26.93/hr.-$33.67/hr.