Field Service Technician

Field Service Technician

Position Type: Full-time, Non-exempt, Hourly

Reports to: Senior Field Services Director - Digital

Supervisory Responsibility: None

Location: Remote / Client Sites

Company Summary

Stellar Energy is a trusted provider of turnkey liquid-to-chip cooling solutions for the world's leading data center and industrial manufacturing customers. As computing demand and industrial processes continue to grow, modern facilities require cooling infrastructure that can scale quickly, efficiently, and reliably.

Our modular approach enables high-volume production while maintaining the flexibility to customize each solution. From Central Utility Plants to Coolant Distribution Units, Stellar Energy delivers scalable cooling infrastructure designed to support the rapid expansion of data centers and mission-critical industrial operations.

Backed by deep engineering expertise and large-scale manufacturing capability, Stellar Energy helps customers deploy critical infrastructure faster and with confidence.

Summary Objective

The Field Service Technician will provide responsive electrical, mechanical and automation support for chilled water systems and ancillary components through analysis, troubleshooting, remediation, implementation, commissioning, and testing. As a direct point of contact for our customers, this role will drive customer satisfaction, maximize customer retention, and increase profitability in a field environment without direct supervision.

Essential Functions

• Read and interpret engineered drawings (P&IDs, loop sheets, wiring schematics, electrical one-lines, PLC ladder logic, etc.)
• Operate all standard service tools and electrical testing equipment (multimeters, voltmeters, megohmmeters, etc.)
• Perform PLC I/O checkout procedures and troubleshoot any issues as a result.
• Calibrate, troubleshoot, and monitor variable frequency drives and 0-10V/4-20mA instrumentation.
• Perform moderately complex chilled water system start-ups.
• Perform preventative maintenance activities as per documented schedules and standards on chilled water system components (pumps, motors, cooling towers, instrumentation, electrical equipment, PLCs, etc.)
• Set up and program VFD parameters for proper interface and operation.
• Provide customer training at the completion of commissioning.
• Complete daily Field Service Reports and submit to Project Manager and/or VP Global Services
• Prepares for ISO 9001 and other audits.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Technical capacity with attention to detail
• Strong organizational and time management skills
• Excellent written and verbal communication
• Interpersonal and customer service skills

Supervisory Responsibility This position does not have supervisory responsibilities.

Work Location

This position will work out of our client site.

Work Environment This position operates mainly in a construction site and operating industrial plant environment. The technician must always comply with safety policies, practices, and procedures. Work is primarily done in the field which could be in a construction area requiring the use of earplugs, hardhat, steel-toe boots, and safety glasses. The work environment could be outdoors, hot, or cold, noisy and/or dirty.

Physical Demands The technician must be able to work effectively in a construction environment for system testing including climbing ladders and moving around on platforms to maneuver in and around equipment. The technician must also occasionally lift and/or move up to 50 pounds. The technician must be able to see and read printed materials, speak, and comprehend verbal communication, operate a computer, travel including flying as well as driving long distances, work in confined spaces, stand for long periods of time and walk on uneven surfaces.

Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime may be necessary as workload dictates. This may include weekdays, weekends or holidays.

Travel This position requires flexibility to travel around the country. Travel time is approximately 75-90%.

Required Education and Experience

• Associate degree in technical field or equivalent
• 3 years of experience in mechanical, control, or electrical field services
• Proficiency in Microsoft Office
• Understanding of programming languages including Ladder Logic, Structured Text, Statement Lists, Function Block
• OSHA safety experience
• Experience with Rockwell Automation ABB, VFD Drive, Rockwell Automation PLC, and HMI
• Prior experience with motors, controls systems and motor control centers (up to 4160V, 3 phase)
• Prior experience calibrating and troubleshooting industrial instrumentation (pressure, temperature, flow)

Preferred Education and Experience

• Formal vocational training with emphasis on industrial instrumentation
• Rockwell Automation Certification
• ISA Certification
• Certified Control Systems Technician (CCST) registration or completion of relevant training courses
• Experience with PLC Programming Logic (Allen Bradley and Siemens)
• Previous equipment startup and commissioning experience
• Microsoft certifications for Rockwell products and other relevant applications

Work Authorization Must be authorized to work in the USA.

Benefits Summary

• Medical, dental, and vision insurance (multiple plan options; preventive care covered at 100% in-network)
• Health Savings Account (HSA) with company contributions
• 401(k) with company match (100% match up to 3% + 50% match up to 6%)
• Company-paid life insurance and AD&D coverage
• Short-term and long-term disability coverage options
• Supplemental benefits including accident, critical illness, and hospital coverage
• Wellness programs, including incentives up to $300 annually and a no-cost weight management program
• Virtual healthcare options, including $0 virtual visits in many cases
• Additional voluntary benefits including legal services and pet insurance
• Competitive PTO plan for exempt and non-exempt employees

Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.