Marketing & Volunteer Coordinator/FMM

The mission of the Florida Maritime Museum (FMM) is to preserve and share Florida’s maritime heritage. Established in the heart of the regional, commercial fishing industry, FMM tells a number of stories pertinent to all aspects of Florida’s maritime history through photographs, boat models, tools and other historically significant materials and relevant programming. As the first point-of-contact for the general public, the Marketing & Volunteer Coordinator plays a critical role in making the museum welcoming and engaging to both tourists and locals alike. The Marketing & Volunteer Coordinator position is a full-time, non-supervisory position reporting to the Supervisor of the Florida Maritime Museum. Qualifications High school diploma or GED Professional oral and written communication skills (both in English and in Spanish preferred) One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows Suite Basic mathematical aptitude, as well as alpha and numeric filing skills required Some experience in cash handling and issuing receipts Some purchasing, invoicing, and inventory experience Working knowledge of current marketing principles and proficient in use of social media Proficient in web and graphic design Proficient in promotional photography, audio/video recording & editing Demonstrated ability to work effectively with volunteers Must be able to operate general office equipment Must possess a valid Florida driver’s license Regular and reliable attendance is an essential function of this job, including weekends and occasional evenings Core Values Service to All Integrity Respect Communication Ownership Teamwork Development It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Responsibilities Coordinates and attends to all aspects of visitor experience, including serving as the first point-of-contact for visitors and answering phone calls Works effectively on a small team; open to learning, able to take constructive feedback and takes responsibility for their own actions, work, and opinions Communicates to visitors a range of general museum information such as visitor rules, where to find things in the buildings, and up-to-date information on current museum programs, events, and exhibits Directs callers and inquiring visitors to appropriate sources and staff within the museum and takes messages when the appropriate staff member is not available to answer those questions Provides excellent customer service to all in person, in email, and over the phone; is approachable, helpful, and personable; answers questions knowledgeably and with patience Monitors social media accounts and applies current organizational policy Seeks outreach opportunities and coordinates participation, including being on site when needed Is flexible and maintains the ability to cope with quickly changing priorities Manages and operates the museum gift shop Conducts retail sales in the gift shop. Tracks and reports sales to the Supervisor as required by museum protocols and internal accounting controls. Manages cash control and daily deposits with accuracy, including both gift shop revenue and cash donations Orders, stocks, prices and tracks gift shop inventory that is relevant to the museum’s mission and vision Enforces museum policies in a firm but friendly manner Ability to manage multiple projects simultaneously and well while meeting deadlines Responsible for all aspects of volunteer recruitment, training, and retention Responsible for tracking and reporting volunteer hours Coordinates volunteer appreciation Follows Clerk’s volunteer policies and procedures Assists with general administrative duties, including but not limited to setting up for meetings, recording and entering visitation data, digitizing files, and sorting and distributing mail to appropriate staff Along with other staff, create, implement, and evaluate museum activities Assists management with other related duties as assigned Assists with all operations of facility, including emergency preparedness, grounds/garden maintenance, and ongoing custodial duties Collaborates with Curator on exhibit design and installation Assists with moving artifacts Assists with planning, scheduling, orchestrating and evaluating all public programming, including but not limited to workshops, classes, festivals, lectures and exhibit openings both onsite and offsite Plans, schedules and orchestrates all group tours Develops, implements, and/or maintains branding in coordination with the Supervisor Markets and promotes the historic site through social media, website maintenance, the creation and distribution of flyers, posting events to online calendars, etc. ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS Thinking critically, defined as reading, understanding, and taking appropriate action on detailed and complex information Maintaining confidentiality of information learned or acquired as part of the position which, if disclosed, might have adverse internal effect or objectionable outside results Ability to hear ordinary conversation and office sounds Verbal communication in person and on the phone Written communication by hand and on PC Sitting for prolonged periods of time Standing for prolonged periods of time Repetitive actions/motion of one or both hands Ability to bend/squat/kneel Ability to lift 25 lbs and push/pull 40 lbs #J-18808-Ljbffr