Game Master

Job DescriptionJob DescriptionBrilliant, upbeat, charismatic, team-oriented rock stars needed! Would you be fired up to join the team behind one of Charlotte’s “#1 Fun Things to Do”? Timed Out Escape — a TripAdvisor Travelers’ Choice winner every year from 2019–2025 — is seeking ambitious team members who are passionate about creating amazing guest experiences. Our team members are empowered to create incredible interactions and remarkable moments throughout the entire guest journey, from booking through debrief. Growth-minded, positive individuals thrive in our collaborative environment, with opportunities to innovate, improve processes, and help drive the business forward. We challenge and support our team to grow through a strengths-based approach, including strengths assessments and access to a professional career coach. Game Master Role:Greet and check in customersExplain the process and get customers comfortable with how it worksExplain and enforce rules (you must be willing to step in and stop any dangerous or harmful behavior)Monitor games from the control room, provide objectives, and give helpful hints/tipsJoin customers afterward for photos and a debriefReset the room for the next group and confirm everything is working properlyMonitor online bookingsPerform basic cleaning of the lobby, rooms, and bathroomHave fun!Other tasks as needed Requirements:Must be available to work weekendsFamiliarity with escape rooms (previous experience playing is a plus)Comfortable with public speakingStrong organizational skillsStrong teamwork abilityExcellent customer service skillsEnthusiastic personality combined with a strong work ethic