Operations Analyst

Operations Analyst

The Operations Analyst role works with vendors to resolve system issues and is a subject matter expert on a variety of projects for member service systems and procedures. The Operations Analyst assists HFCU staff with issues pertaining to member accounts, HFCU services and system.

Key Accountabilities

• Product/system quality control – Monitor system performance to ensure end user experience is optimal
• Digital banking support – monitor systems to ensure availability to end users, take immediate action when made aware of system issues. Test and approve release of new features or application updates to ensure digital banking services are kept current
• Troubleshooting system anomalies or failures – work with appropriate support groups and business partners to make services available to end users as soon as possible
• Episys system release management – communicate new items to applicable departments and coordinate testing of features prior to the release being moved to the live environment, own the testing for any items impacting the member service team

Qualifications, Experience, and Skills

• High School diploma required
• Three to five years in a financial services environment
• In-depth knowledge of HFCU systems such as Symitar, Akcelerant, Action, etc.
• In depth knowledge of HFCU policies and procedures
• Proficient in both verbal and written communication
• Project experience a plus

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.