Patient Registration Rep - Patient Access - Multiple Locations

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Hiring Patient Registration Representatives – Multiple Henry Ford Health Locations

Join Our Team at Henry Ford Health

At Henry Ford Health, our Patient Registration Representatives are the first connection patients have with our care teams—setting the tone for an exceptional experience across our hospitals and outpatient locations.

We are currently hiring across multiple Henry Ford Health hospitals and care sites, offering opportunities in both Emergency Department and outpatient settings.

Position Overview

As a Patient Registration Representative, you will play a vital role in supporting patients, families, and visitors throughout their healthcare journey. Following standard operating procedures, you will:

Greet and assist patients with a welcoming, service-focused approach

Manage face-to-face check-ins and pre-registration processes

Verify insurance eligibility and collect applicable payments

Accurately complete new patient registrations and update records

Respond to patient and visitor questions with professionalism and compassion

You will serve as a trusted advocate for patients—ensuring their needs are met while delivering an efficient, seamless, and positive experience from arrival to departure.

Why Join Henry Ford Health?

Opportunities available across multiple hospitals and locations, including Detroit, Novi, Southfield, Rochester, Warren, Howell, and more!

Be part of a trusted, mission-driven healthcare system

Make a meaningful impact as the first point of contact for patients

Work in a fast-paced, team-oriented environment focused on service excellence

What We’re Looking For

Strong customer service and communication skills

Experience in patient registration, medical office, or customer-facing roles preferred

Ability to multitask in a fast-paced environment

High level of attention to detail and accuracy

Commitment to compassionate, patient-centered care

Education/Experience Required

High school diploma or G.E.D. equivalent required.

One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.

EPIC training/experience preferred.

Insurance payor systems experience preferred.

ICD-10 medical terminology experience preferred.

Strong computer skills and working knowledge of Microsoft Office products.

Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.

Must be willing and able to instruct others.

Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Additional Information

Organization: Corporate Services

Department: Patient Access - HFMHH

Shift: Variable

Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers.

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.