Automotive Service Advisor

Automotive Service Advisor We're seeking a seasoned Automotive Service Advisor who knows how to manage a service drive, build trust with customers, and keep communication clear between guests and technicians. This role is ideal for an advisor who understands the pace of a busy shop and takes pride in doing things the right wayno shortcuts, no games. You'll be the key connection between our customers and our service team, ensuring repairs are properly explained, accurately estimated, and completed efficiently. Coggins Auto Group is a family-owned dealership group serving Bennington County, VT and Berkshire County, MA, with Toyota, Honda, and independent service operations. We pride ourselves on a transparent, customer-first approach and a culture that values professionalism, teamwork, and community involvement. Our goal is simple: deliver an exceptional service experience while growing together as a team. What You'll Do Greet customers professionally and create a positive first impression Listen to customer concerns and clearly explain recommended services Write accurate repair orders and provide realistic time and cost estimates Coordinate with technicians to ensure timely and quality repairs Communicate updates, changes, and approvals clearly and proactively Inspect vehicles for maintenance needs and safety concerns Maintain detailed and accurate customer records Deliver a stress-free, transparent service experience from start to finish What We're Looking For Previous Service Advisor experience preferred (2+ years strongly desired) Strong customer service and communication skills Ability to manage multiple repair orders in a fast-paced environment Comfortable working independently while collaborating with a team Professional, organized, and solutions-oriented mindset Valid driver's license preferred Schedule MondayFriday: 7:30 AM 5:15 PM Rotating Saturdays: 7:45 AM 1:00 PM Benefits & Perks Competitive pay based on experience 401(k) with company match Health, dental, and life insurance Paid time off Employee discounts Growth and advancement opportunities Stable, supportive, and safety-focused work environment Location Bennington, VT 05201 (In-person role; reliable commute or relocation required) We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.