Lead Medical Support Assistant

Job Title

Medical Support Assistant

Duties

Duties and responsibilities include but are not limited to:

• Responsible for the coordination of assignments and workflow of the Medical Support Assistants in the Radiology Reception and Scheduling Department.
• Assures proper staffing coverage and assesses daily workplace issues to maintain efficiency in the scheduling and registration of Veterans.
• Assigns day-to-day duties necessary for patient readiness, observing and assessing the work of MSA staff, and resolving complex issues and non-standard procedures.
• Develops a standardized training program for Radiology MSAs specific to the procedures and policies of the Department of Radiology.
• Leads the training of new MSAs in the department, ensuring their training is comprehensive.
• Monitors systems to make recommendations for improved operations, identify educational or training needs, and assist with hiring new MSA employees
• Works closely with the Service Chief, Radiology Administrator, and Radiology Supervisor to ensure procedures follow the National and local Radiology Scheduling Directives, Policies, Standards of Practice, and Guidance.

Lead Controls:

• Plans and organizes work with general assistance from Radiology leadership to meet locally and nationally established time frames and performance measures and performs analysis, reports, and special assignments.
• Communicates with Radiology leadership, physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of sensitive information.
• Works independently, making decisions based on guidelines, precedents, and regulations, and performs duties in such a manner that only minimal supervision is required.

Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m.

Telework: Available, Ad-Hoc as determined by the agency policy.

Virtual: This is not a virtual position.

Functional Statement #: 93702-0

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized