Support Systems & Tools Administrator

About the RoleThe Support Systems & Tools Administrator is responsible for the day-to-day administration, configuration, and operational support of MRI Software’s core support platforms. This role works closely with the Support Enablement & Delivery Systems and Tools Lead, internal application teams, and support teams to ensure systems are configured correctly, operating efficiently, and consistently supporting global support processes.This role is ideal for someone who is detail-oriented, systems-focused, and experienced with CRM/support platforms, with a strong interest in process execution, data accuracy, and operational stability.What You Will DoSystems Administration & SupportAdminister and maintain support systems, including: Salesforce and ZendeskExposure to Freshdesk or Amazon Connect is a plus but not requiredAssist in maintaining system health, data integrity, and operational consistency across regionsOperational EnablementSupport implementation and rollout of system changes, enhancements, and configuration updates including AI initiativesPartner with the Lead role to execute system improvements that support global alignmentTroubleshoot system-related issues and escalate complex items as neededProcess & Documentation SupportEnsure accurate process documentation aligns with defined global workflows and best practicesSupport audits or reviews of system usage to ensure adherence to global standardsReporting & Data SupportAssist with generating and maintaining operational reports and dashboardsValidate data accuracy related to global support KPIs specific to productivity and operational metrics.Support analysis efforts to identifying trends or anomaliesCollaboration & Other ResponsibilitiesWork closely with:Support Enablement & Delivery Systems and Tools LeadSupport teamsInternal application and IT teamsSupport global teams across multiple regions and time zonesPerform other job-related duties as assignedWhat We Are Looking ForRequired Experience & Qualifications1–4 years of experience in a systems administration or support operations roleHands-on experience with Salesforce and/or Zendesk in a support or service environmentExperience administering users, workflows, queues, or cases within CRM/support platformsComfort working in an operational, execution-focused roleSkills & CompetenciesStrong attention to detail and organizational skillsAbility to follow defined processes while identifying improvement opportunitiesClear written communication skills, especially for documentationAnalytical mindset with basic reporting and data validation experienceAbility to collaborate effectively across key stakeholdersExperience supporting SaaS or enterprise software support organizationsFamiliarity with support KPIs, SLAs, and case management processesBasic experience supporting self-service or knowledge workflowsBenefitsCareer growth opportunities in a diverse and supportive work environment.Competitive Salary PackagePrime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)Hybrid Working Arrangement (2 days WFH)HMO coverage with free dependent upon hire.Free 24/7 access to our office gyms (Ortigas and Makati)Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)Plus, additional benefits.About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.Amazing growth requires amazing employees. Are you up to the challenge?We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself! #J-18808-Ljbffr MRI India