Client Success Lead

Job Description

Job Description

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 3,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:
As a Client Success Lead you will play a key role in managing day-to-day operations for the Columbus market, one of Fooda’s largest and most dynamic markets.  Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees while ensuring operational excellence across multiple sites. In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the market team in Columbus.

In this role, you will serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new accounts.  This role requires approximately 30% local travel within Columbus, along with weekly in-office attendance at our Dublin location.

What You’ll Be Doing:

• Serve as the primary client-facing point of contact, managing day-to-day communications, recurring meetings, and Client Business Reviews to ensure proactive account management, timely issue resolution, and long-term relationship success.
• Support daily Popup operations of the Columbus market and drive execution success across a portfolio of clients.
• Manage the On-Site Coordinator and small market Team, including scheduling, coaching and mentorship, and site-specific performance.
• Lead the successful launch of new client accounts, including coordinating with stakeholders, conducting on-site walk-throughs, overseeing system setup, and managing on-site implementation.
• In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the team in Columbus.
• Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
• Coordinate site evaluations and inspections with the health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.
• Provide performance insights to your team and contribute to determining optimal schedules for our clients.

Who You Are:

• You have 4-6+ years of experience in client success, account management, hospitality, and/or food service.
• You’re a proactive relationship builder who anticipates client needs and brings insight, not just updates.
• Experience managing part-time or full-time staff preferred
• You love process, work fast, and care about the details
• You are savvy with technology and comfortable in a fast-paced environment
• You are optimistic in the face of problems and know that you’re capable of finding solutions
• You can lift and carry up to 40 lbs. and stand for up to two hours
• You have strong communication skills and are comfortable giving direction

What We’ll Hook You Up With:

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!) and frequent tastings from new restaurant partners in the office!
• A fulfilling, challenging adventure of a work experience

The salary range for this role is between $55,000- $65,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.

Must be authorized to work in the United States on a full-time basis. No recruiters please.

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