Membership Specialist

divh2Membership Specialist/h2pThe Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting. This is a full-time position reporting directly to the Assistant General Manager the General Manager./ph3Essential Duties Responsibilities/h3pLead Generation Appointment Booking/ppExternal marketing, promotions, and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering. Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company. Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company./ppGuest Touring, Membership Presentations, Personal Production/ppEnsure that 100% of guests are presented the Fitness Tour when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%). Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests. Ensure Personal Sales Room Financial goals are met or exceeded each month New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT). The minimum expectations of a Membership Specialist is to write 30 New Membership Units (NMUs) and 6 PT Units each month after the probation period (First 3 months). Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management. Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement./ppCustomer Service/ppFollow up with members that have enrolled to ensure we are exceeding expectations. Provide the highest level of customer service possible when communicating and interacting with guests. Assist in maintaining a clean and operational facility. Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling, they must have any manager meet the member and sign off on the cancellation./ppMiscellaneous/ppSales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager./ppMandatory Meetings: Monthly All Team Meeting and Daily Production Meetings are mandatory./ppUniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes. Dress shoes or Casual Dress Shoes must be worn in good condition. No athletic shoes allowed. Black jackets may be worn. No hoodies or sweatshirts. No hats or head wear./ppTimekeeping: Membership Specialists must record time worked while using the company check-in system. Membership Specialists must be in uniform and perform work activities when punched in. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted. In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management./ppOrganization Relationships: The Membership Specialist will interact with club staff, including the Operations and Fitness Departments as well as the Membership Team. The Membership Specialist will also communicate with members, guests and vendors in the community regarding company promotions and membership packages to support club sales. This position has no direct reports./ph3Required Qualifications/h3p1) Knowledge, skills abilities/pulliIn-depth knowledge of sales practices and techniques./liliGeneral understanding of Fitness Industry./liliAbility to work with computers./liliMust have good interpersonal communication skills./liliExcellent customer service skills/liliIndependent, self-starter with strong organizational skills./liliMust be a team player/liliAdhere to meal and rest break periods and must clock in and out for all shift times/li/ulp2) Minimum certifications/educational level:/pulliHigh school degree or GED required./liliMust complete company sales training and orientation program./li/ulp3) Minimum experience:/pulli1-2 years sales experience preferred./li/ulp4) Physical Requirements:/pulliMust be able to lift 45 lbs./liliTyping, using the telephone and computer mouse/liliFrequent sitting, standing, walking, and stair climbing/liliAbility to demonstrate proper fitness techniques/li/ulpBase compensation may vary based on location, skills and other related factors. Compensation: $4,000.00 - $6,500.00 per month/p/div