Clinical Product Specialist - US

Clinical Product Specialist - US

Want to be part of a team transforming healthcare?

We are looking for an experienced Clinical Product Specialist to join our team. Working within the Product Management department, you will be responsible for the clinical promotion of, and ensuring customer satisfaction with, our Medical and Veterinary Systems. Using your clinical knowledge base, training expertise and commercial skills, you will promote and educate medical and veterinary professionals on Adaptix's unique tomosynthesis imaging technologies, ensuring high levels of engagement and customer satisfaction.

Medical imaging helps patients by enabling early and accurate diagnosis. However, 2D X-rays can be inconclusive as they give a fundamentally limited view of our 3D bodies. 3D images are possible with CT scanners but these are much expensive, give a high dose of radiation and moving a critically ill patient to a scanner can be labor-intensive and risky. At Adaptix we are helping make 3D imaging more accessible to the people who need it by producing mobile, low dose systems that can be brought to patients and deliver imaging at point-of-care.

As our ideal candidate, you will be educated to degree level in Radiography and have a current ARRT certification or equivalent.

Key Responsibilities

Product Sales Support

• Promote excellent relationships with customers to ensure product and market needs are well understood and providing support to the internal and external sales team in commercial negotiations
• Contribute to the creation of compelling product marketing material (White papers, presentations)
• Contribute to the completion of Technical Sales Responses
• Provide training internally and to distributors on the Adaptix DT Medical and Veterinary systems
• Manage and Collect high quality image data to promote key system benefits

Training/Applications Support

• Deliver engaging training sessions to ensure high levels of customer satisfaction
• Collaborate with Service and R&D to efficiently and effectively resolve customer issues
• Deliver engaging product demonstrations to promote the benefits of the Adaptix Medical and Vet Systems

Product Development

• Collate and share customer feedback to enhance future system development
• Support clinical trials and studies in conjunction with the R&D team and external clinical partners

Skills, Knowledge and Expertise

Skills:

• Core Radiography knowledge, and image interpretation requirements
• An understanding of learning styles to meet customer needs
• Ability to work independently and to be self motivated
• Problem solving nature, being ability to work through challenges under pressure
• Ability to react to changing working requirements
• Highly effective presenters; able to use PowerPoint to create impactful presentations
• Ability to communicate on a broad level within the organization and customer environment
• Detail focus with the tenacity to see tasks through to their successful completion

Experience:

• Experience of product support within the radiology domain
• Delivering impactful Product demonstrations
• Delivering Applications Training in a Clinical Environment
• Development of Training Material
• Successful track record of maintaining high customer satisfaction
• Providing Product Management/Development with concise and effective feedback on image quality and system functionality improvements
• Successful management of customer satisfaction challenges

This is a permanent full-time role. The role will include travel to customer sites and overseas as required. Commutable access to a major airport hub would be highly advantageous due to the need for regular domestic air travel to support our distributors. Compensation is competitive and commensurate with experience. Please note the closing date, however, should we find a suitable candidate before this date, the position may be filled earlier. Please note that we are unable to provide sponsorship for visa applications for this role. If you feel that you would excel in this role we would be delighted to hear from you!

About Adaptix

At Adaptix we have a clear vision to Transform Radiology

Adaptix Limited was founded by leading experts in radiation production, medical devices, and technology transfer. Our dedicated team of hardware and software engineers, business strategists, project managers, and product leaders are on a mission to transform radiology. Our groundbreaking technology enables 3D X-ray imaging at doses and costs comparable to traditional 2D X-rays, revolutionizing the field of X-ray imaging across medical and non-medical industries. At Adaptix, we are at the forefront of innovations and are committed to advancing healthcare imaging and beyond through our state-of-the-art solutions.

Our vision is that our technology will enable low-dose 3D X-ray imaging to be cheaper, more widely available and truly portable throughout the world's clinics and hospitals. This is of value to Patient, Physician and Payer, by replacing 2D imaging with more accurate 3D imaging, and allowing that more accurate diagnosis to be at the Point-of-Care, reducing the need to move patients or refer away for CT or MR imaging.