Travel Specialist

Travel Specialist

The Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily.

Essential Functions and Basic Duties:

• Books travel requests made by Customer Care Specialists on behalf of clinicians within assigned divisions
• Researches travel issues and takes corrective action
• Works with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS training
• Keeps management well informed of area activities and of any significant problems
• Completes assigned documentation in an accurate and timely manner

Secondary Functions (If Applicable):

• May work on special projects or other duties as assigned

Supervisory/Budgetary/External Communication Responsibility:

• Communicates with external travel vendors

Qualifications Education, Work Experience, Certifications:

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 1-2 years of corporate travel experience on Worldspan or Sabre required

Knowledge, Skills, and Abilities:

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Working knowledge of Global Distribution Systems (GDS)
• Strong customer service mindset
• Strong organizational and time management skills
• Ability to work independently
• Strong communication skills - both oral and written
• Ability to work with sensitive information and maintain confidentiality
• Solid critical thinking and problem-solving skills

Key Competencies Required:

• Customer Focus
• Tech Savvy
• Decision
• Quality
• Action Oriented
• Optimizes Work
• Processes Interpersonal Savvy
• Builds Networks
• Communicates Effectively
• Instills Trust

Physical, Mental, Working Condition, and Travel Requirements:

• Typical office environment - sedentary with typing, writing, reading requirements
• May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you:

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions)
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance)
• Paid parental leave
• Company sponsored 401k plan with company matching
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure
• Tuition reimbursement for continuing education
• An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

Disclosures:

• Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
• As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
• We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.