Warehouse Admin

Job Description

Job Description

Mission

To provide white glove service through design, delivery, and installation with efficiency and accuracy to ensure customer satisfaction.

Vision

To be an industry leading furniture dealer that offers creative solutions to those we service while exemplifying excellence, care and resilience.

Who we are

Chase Office Furniture has been in business for over 50 years. We are located in the historic Brooklyn Navy Yard, next to Williamsburg and Dumbo in Brooklyn, NY. We are 100% local and sell, deliver, and install exclusively in NYC. Our team of office furniture experts will help you enhance your learning and work environment with a hassle-free experience from shopping through delivery and setup.

Position Summary

We are seeking a dedicated Warehouse Administrative Assistant to provide comprehensive administrative support across our warehouse operations. This role is designed to eliminate administrative interruptions from our core warehouse team, allowing them to focus on shipping, receiving, and logistics operations while ensuring seamless communication and coordination across all operational areas.

Key Responsibilities

Administrative Operations

• Manage all warehouse-related email communications and responses
• Handle incoming phone calls to prevent operational interruptions
• Provide consistent desk coverage during warehouse movement and operations
• Coordinate outbound communications across departments

Employee Support & HR Administration

• Assist warehouse staff with ADP system navigation and time entry
• Communicate company policies and procedures to warehouse team
• Provide first-level support for policy questions and clarifications
• Help coordinate training completion and documentation

Technology Support & Training

• Provide basic technical support for warehouse staff challenged with technology
• Coordinate with IT support for technical issues
• Support technology adoption initiatives and system training

Logistics Coordination

• Schedule and follow up on drop ship operations
• Manage administrative aspects of shipping and receiving processes
• Coordinate with vendors, manufacturers, and customers on delivery scheduling
• Handle documentation and paperwork routing between departments

Cross-Departmental Support

• Support all three operational areas without departmental silos
• Facilitate communication between warehouse, operations, and customer service teams
• Assist with order processing administrative tasks as needed
• Maintain organized filing and documentation systems

Communication Management

• Serve as primary communication liaison for warehouse operations
• Handle routine customer inquiries related to shipments and deliveries
• Coordinate with external vendors and delivery services
• Process and route urgent communications appropriately

Required Qualifications

• High school diploma or equivalent required
• 1-2 years of administrative or office support experience preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite and email management systems
• Excellent with technology and quick learner of new systems
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable working in a warehouse environment
• Patient and supportive approach to helping others with technology

Preferred Qualifications

• Previous experience in logistics, warehousing, or distribution
• Familiarity with shipping and receiving processes
• Experience with inventory management systems
• Customer service experience
• Technical troubleshooting experience

Working Conditions

• Some interaction with warehouse floor operations
• Ability to handle multiple interruptions while maintaining focus on priorities
• Full time position in warehouse office environment

Position Impact

This role is critical to our 2026 growth strategy, enabling our warehouse team to focus on core logistics operations while maintaining excellent customer communication and operational efficiency. The successful candidate will directly contribute to eliminating operational bottlenecks, improving technology adoption, and ensuring staff have the administrative support they need to excel in their roles.

At Chase Office, we stand behind the principle of providing equal employment and advancement opportunities to all applicants and employees. It is our goal to consider diverse talent of various backgrounds and to encourage an inclusive environment.

As an equal opportunity employer, we value individuality and authenticity. Chase Office Supplies LTD is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Employment decisions will be based on merit, qualifications and abilities. Chase Office Supplies LTD’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. This position offers a competitive salary range of $30,000 - $60,000 annually(excluding bonuses and commission), depending on the candidate's experience and qualifications.