AAA Client Advocate

Job Posting

Under general supervision, provide advocacy and assistance to clients and their caregivers to maintain client independence and safety while properly documenting activity in applicable systems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Proactively perform in-home needs assessment, determine eligibility, and develop client centered Plan of Care in accordance to State and Federal guidelines, the Area Agency on Aging, Department of Aging and Adult Services, and the Older Americans Act.

Obtain and Maintain Community Health Worker Certification. Complete required Continuing Education Units; 24 every two years with preapproved costs paid by WACOG.

Collaborate with WACOG staff and providers to ensure services are provided and follow-up as needed.

Act as a liaison between client and community agencies; promote services, educate clients, encourage utilization of available services, and assist in completing applications for these services within the WACOG portfolio as well as other community-based organizations, as allowed.

Prepare and maintain current and accurate files, enter data and/or download client data into relevant software programs.

Perform thorough periodic reviews and assessments in a timely manner for the continuum of care.

Create, maintain, and submit regular reports such as vehicle and log sheets.

Actively participate in trainings, staff meetings and Monthly client staffing's. Regularly complete in-service training related to your role as a Client Advocate.

Provide professional customer service to clients, area agencies and other WACOG staff to provide efficient services, address questions, and handle concerns in a proactive manner.

Regular travel within WACOG service area, including overnight stays as needed; additional travel may be required.

Maintain reliable and predictable attendance; work outside of standard business hours as needed.

Utilize tact and discretion to maintain confidentiality of information and a positive image of WACOG.

Perform other duties as necessary to carry out the administrative/ programmatic goals and objectives of WAGOG and/or department.

The individual who holds this position must be able to perform the essential duties and responsibilities satisfactorily. The KSAs listed below are representative of the knowledge, skills, and/or abilities needed for satisfactory performance.

Working knowledge of community resources, with the ability to remain current and up to date

Ability to navigate relevant software applications, with proficiency in Microsoft Office products

Knowledge and experience working with individuals with disabilities, seniors, and low-income populations in a community-based setting

Ability to counsel clients on a variety of topics, including available resources, services, and care management tailored to individual needs

Strong organizational skills, with the ability to self-manage, multitask, and prioritize assigned work

Knowledge of and respect for diversity, with the ability to adapt approach and communication accordingly

Ability to think creatively to identify appropriate resources and determine the most effective assistance for clients' individual needs

Ability and willingness to learn and apply medical terminology and acronyms

Bachelor's degree in social work, psychology, counseling, nursing, or other closely related fields, or

Two years experience in social or health services.

Minimum of five years social work experience working with seniors and disabled individuals

CHW Certification within six months