Sales Support Administrator

Sales Support Administrator

The Sales Support Administrator is responsible for providing sales coordination, customer support, marketing support, and administrative assistance to the sales team. This position serves as a key resource for outside sales representatives, customers, and internal departments through coordination of sales activities, CRM maintenance, customer order coordination, trade show and training events, marketing initiatives, and office support functions to assist in achieving company sales and operational goals.

Essential Duties and Responsibilities Include the following (other duties may be assigned):

• Maintains and updates customer, supplier, distributor, prospect, and sales records within company systems and CRM.
• Serves as a lead administrator for CRM data management and related sales systems.
• Assists sales representatives with customer correspondence, sales documentation, and administrative support activities.
• Coordinates customer inquiries and directs requests to the appropriate sales representative or department.
• Coordinates communications between customers, sales representatives, engineering, production, purchasing, shipping, and other departments.
• Coordinates customer order status communications and related customer inquiries.
• Responds to customer inquiries regarding products, pricing, lead times, documentation, and order status.
• Routes technical inquiries to the appropriate sales or engineering personnel.
• Maintains and updates product literature, pricing information, customer documentation, and sales support materials.
• Manages the company online parts store by loading data and ensuring website information remains accurate and current.
• Coordinates with marketing and website resources to ensure company websites remain current.
• Supports email marketing campaigns and customer communication initiatives.
• Coordinates with Marketing, Engineering, Customer Service, Operations, and other departments on matters of mutual importance.
• Schedules appointments, meetings, customer visits, and sales activities.
• Prepares and maintains sales contracts, agreements, and related documentation.
• Reviews employee expense reports for completeness and policy compliance prior to approval.
• Serves as first-level approver for employee timecards and time-off requests within ADP.
• Provides secretarial and clerical support including document preparation, filing, record retention, and general office administration.
• Provides backup support for visitor reception and front office activities as needed.
• Provides backup support for front office operations and administrative functions as needed.
• Assists with event planning including trade shows, customer training seminars, sales meetings, company events, and other activities.
• Performs other related duties as assigned.

Trade Show and Event Responsibilities

• Manages company participation in trade shows and industry events globally.
• Signs booth contracts and manages associated payments.
• Coordinates attendee registrations, schedules, hotel accommodations, travel arrangements, facilities, vendors, and related logistics.
• Orders booth furnishings, utilities, shipping, and related services.
• Coordinates trade show promotional materials, merchandise, and branded products.
• Coordinates onsite and virtual training events for customers and sales personnel.
• Secures training space and facilities.
• Communicates with and registers attendees.
• Prepares and distributes training materials.
• Coordinates catering and event logistics.
• Moderates training webinars and virtual customer events.
• Coordinates pre-show and post-show sales and marketing communications.

Required Skills & Abilities:

• Adobe Suite (Acrobat, InDesign & Photoshop)
• Campaign Monitor
• Computer Literate
• Customer Service
• Diplomacy
• Driving
• Event Planning
• Filing
• Interpersonal Relations
• Keyboard
• Math Aptitude
• Microsoft Dynamics CRM
• Microsoft Office 365 Suite
• Multi-line Telephones
• Negotiations
• Oral Communication
• Organization
• PDF Form Filling
• Planning
• Presentation
• Professionalism
• Project Management
• Proofreading
• SharePoint
• Telephone Etiquette
• Time Management
• Use of common office equipment
• Visio
• Web Publishing
• Written Communication

Education & Experience:

• Associates degree or higher in business administration, business management, or a related field preferred.
• 3+ years' Demonstrable work experience in an administrative role or sales support role.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.

Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods of time.
• Able to lift up to 50lbs on an occasional basis.
• Desk work with continuous use of telephones (Switchboard System), computers and other office equipment.
• Driving on occasional basis
• Handling Paperwork
• Keyboard entry
• Office environment, but occasional warehouse & factory exposure for inventory, process analysis, etc.
• Reading Computer Monitors
• Use of oral and written communication

Benefits: We are proud to offer the following to our employees:

• Competitive Pay & Excellent Benefits - Fair and competitive pay with opportunities to grow your earnings based on your performance and contribution.
• Annual performance reviews with opportunities for pay increases
• Additional opportunities throughout the year for performance-based and other pay increases
• Health insurance with HSA
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short-term disability
• Long-term disability
• 401(k) with company match
• Additional company 401(k) contribution, independent of employee contributions
• Voluntary Supplemental Life and AD&D Insurance available for employees and their dependents
• Company-Paid Premiums - MEI pays eligible insurance premiums for eligible employees and their eligible dependents, providing significant additional value beyond your regular wages.
• More Than Just Your Paycheck - MEI's investment in you goes beyond your paycheck, with employer-paid benefits worth up to an additional $20/hour in total compensation. Your hourly wage is only one part of what you earn. When you consider company-paid insurance premiums, retirement contributions, and other employer-provided benefits, your total compensation can be worth significantly more than your base rate of pay.