Guest Services Manager

Job Description

Position Summary:

The Guest Services Manager oversees operations of 15 community desks, supervises student managers and desk staff, maintains customer service standards, coordinates operational processes, and ensures crisis protocols are followed.

Full Consideration Date:

This posting will remain open until filled.

* This is a fixed-term position with an anticipated end date of August 31, 2026.

Work Unit:

University Housing oversees 15 on-campus residence halls and four apartment communities, that includes first-year students through to families. Its mission is to create vibrant, inclusive communities that enrich the on-campus housing experience by supporting academic success, personal and social development, and global engagement.

Essential Job Duties:

• Supervise, train, schedule, and evaluate 15 student community desk managers responsible for residential reception desks.

• Manage and implement policies and procedures across 15 community desks ensuring consistency and efficiency.

• Coordinate and lead annual and ongoing training for 175+ academic year desk staff and summer conference staff.

• Oversee residence hall opening/closing processes and collaborate with internal partners for operational needs.

• Maintain and administer holistic hospitality training programs for both academic year and summer operations.

• Make budget decisions related to Guest Services and Community Desk operations ($550K budget).

• Analyze and improve functional areas by developing new or revised procedures.

• Perform other related duties as assigned.

Conditions of Employment:

• Pre-employment Criminal Background Check (required for new hires)

Decision Making:

• Determines appropriate levels of confidentiality and discretion in sensitive situations.

• Makes in-the-moment decisions for staffing, desk operations, and crisis response.

• Leads budget allocation decisions within the Guest Services budget.

• Develops, interprets, and revises policies and procedures for desk operations.

• Sets priorities for projects and assigns tasks based on staff strengths and workload

Supervision:

• 15 student Community Desk Managers

• 175 academic year front desk student assistants

• 40+ summer conference student assistants

Minimum Education:

• Bachelor's degree

Minimum Experience:

• 2 years' experience supervising and scheduling college/university student staff

• 2 years' varied experience working in customer service/guest relations capacity

• Experience using Microsoft Office applications

Preferred Qualifications:

• Experience in Student Housing, Student Affairs, or Conference/Event operations?

• Experience in emergency and crisis management?

• Experience supervising professional or student employees?

• Experience with conference/event systems such as Kinetics or EMS?

• Valid driver's license or ability to obtain one?

• Experience serving in an on-call capacity?

Salary Range

$51,000 - $53,000

Required Application Documents

To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Cover Letter, Resume/CV

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator. (

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Inspired by its land-grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.

Prospective Employees, click here to learn more about CSU's perks and purpose. (

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