Operations Manager

Position Summary

We are seeking an experienced and results-driven Dental Operations Manager to oversee

the daily operations, performance, and growth of nine dental offices. This leadership role is

responsible for driving operational excellence, team development, patient experience,

financial performance, and consistency across all locations. The ideal candidate is a

strong leader who thrives in a fast-paced, multi-site environment and is passionate about

building high-performing teams and delivering exceptional patient care.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations for 9 dental practices to ensure efficiency,

consistency, and accountability.

• Work with the Clinical Director to develop and implement systems, workflows, and

standard operating procedures across all locations.

• Monitor office performance metrics including production, collections, scheduling

efficiency, treatment acceptance, and patient retention.

• Partner with doctors and leadership teams to achieve organizational goals and

growth initiatives.

• Ensure offices maintain compliance with OSHA, HIPAA, infection control, and state

dental regulations.

• Assist Director of Operations with onboarding new locations.

Team Leadership & Development

• Recruit, coach, mentor, and support regional office managers.

• Conduct regular performance reviews and accountability meetings with office

leadership teams.• Foster a positive, patient-focused, and team-oriented culture throughout the

organization.

• Identify training opportunities and support professional development for team

members.

• Assist in conflict resolution and employee relations matters when needed.

Financial & Business Performance

• Analyze KPIs, financial reports, and operational data to improve profitability and

efficiency.

• Develop action plans to improve underperforming offices and sustain high-

performing teams.

• Monitor staffing levels, payroll efficiency, supply costs, and operational budgets.

• Collaborate with ownership and finance teams on strategic planning and growth

initiatives.

Patient Experience

• Ensure consistent delivery of exceptional customer service and patient care

standards.

• Monitor patient feedback, online reviews, and service recovery efforts.

• Support practices in improving communication, scheduling, and treatment

presentation processes.

Growth & Strategy

• Support acquisitions, practice integrations, and expansion initiatives as needed.

• Lead implementation of new systems, technologies, and operational processes.

• Assist with marketing coordination and community outreach initiatives to drive

practice growth.Qualifications

• Bachelor’s degree in Healthcare Administration, Business Management, or related

field preferred.

• Minimum 5 years of dental management experience required.

• Multi-site dental operations experience strongly preferred.

• Strong understanding of dental practice KPIs, scheduling, insurance, collections,

and treatment planning workflows.

• Proven leadership, coaching, and organizational skills.

• Excellent communication and problem-solving abilities.

• Ability to travel regularly between office locations.

Desired Traits

• Strategic and growth-minded leader

• Highly organized and detail-oriented

• Strong interpersonal and relationship-building skills

• Data-driven decision maker

• Adaptable and solutions-focused

• Passionate about team development and patient care excellence

Compensation & Benefits

• Competitive salary based on experience

• Performance bonus opportunities

• Health, dental, and vision benefits

• Paid time off and holidays

• Continuing education and professional development support

• Mileage reimbursement/travel allowance